Page results
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How using MECC can help to tackle loneliness and social isolation during Christmas
Clinical educator for Enhanced Care for Older People, Elaine Francis, has shared how using Making Every Contact Count (MECC) conversations can support people and tackle loneliness over the festive period.
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Behind the scenes at our contact centre - meet Nicola, our patient advisor team leader
I’m a patient care advisor team leader. I have worked for the trust for 20 years. I started in medical records in 2003 and then moved to the Contact Centre in 2005 as a patient care advisor.
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Behind the scenes at our contact centre - meet Stuart, our patient care advisor
Stuart is a patient care advisor based at our contact centre in Cobalt. He works within the Referral to Treatment (RTT) and Referral Management Service (RMS) teams which aim to improve patients’ access to healthcare.
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Communicating with our patients, parters and local communities is a key priority for us at Northumbria Healthcare, particularly at this time of year when health services tend to be much busier.
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Staff nurse wins national award at the Patient Experience Network Awards
A nurse at Northumbria Healthcare NHS Foundation Trust has won a national award for her dedication to supporting palliative care patients.
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Patient experience in Northumberland and North Tyneside hospitals among best nationally
A national survey has revealed the continued strong performance of a leading North East NHS Trust, as patient feedback rates its hospitals among the best nationally.
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Northumberland woman swims to raise money for breast cancer patients
A Northumberland woman who had breast cancer has been braving the open water to support others going through the same experience.
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Patients report positive experiences in Northumberland and North Tyneside hospitals
Patients staying in hospitals in Northumberland and North Tyneside continue to have a very positive experience of their care, according to a key national survey.
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Northumbria Healthcare NHS Foundation Trust launches action plan to tackle climate change
Northumbria Healthcare NHS Foundation Trust has launched its new sustainability action plan to help tackle climate change and achieve net zero status by 2040.
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Nationwide study launched to ensure best outcomes for joint replacement patients
An NHS research team is seeking thousands of people who are to undergo joint replacements for a major national study to improve patient experience and outcomes.
