Improving the experience of our patients, staff and carers.
We are passionate about our patients and our staff having the best experience possible. We want them to feel valued and listened to.
We want families and carers to feel supported. We want them to feel involved in decisions about the care of their loved ones.
Who are we?
Improving the experience of patients, families, carers, and staff is our priority. We gather feedback in different ways. We use this to make positive changes across the trust.
We want to create a supportive environment where everyone’s voice is heard. This leads to high-quality patient care and a positive experience for patients and staff.
Our patient experience programme includes:
- Digital surveys
- Face-to-face interviews
- Phone interviews
with patients, family members and carers.
This helps us to find out what matters most to the people we care for. This means we can improve their experience.
Partnership with our patients and communities is vital to:
- Develop people-centred services. (This means services that recognise you as the expert in your life. It puts your views and wishes at the centre of decisions about your care.)
- Improve health outcomes
Learning about the experience of our staff is important. We know good staff experience leads to better patient care. Staff surveys take place every January, April, and July to understand staff wellbeing, engagement, and involvement.
Staff experience data helps us to drive improvement. We analyse data across groups such as race, sexual orientation, disability, and staff unpaid carers. We compare scores of those with protected characteristics to overall staff scores. This allows us to identify variation between:
- Teams
- Business units
- Those with protected characteristics.
Our reports help teams to pinpoint areas for development. We also provide support through improvement projects and staff experience workshops.
The National Staff Survey data lets us compare ourselves with other trusts in England.
Ensuring equity and inclusion for patients, families, carers, and our staff is an essential part of our work. This involves:
- Developing policies and procedures
- Providing training and awareness sessions
- Complying with equality legislation (such as the Equality Act 2010)
- Creating strategies to tackle health inequalities and promote equity and inclusion
We:
- Support our diverse staff through our staff networks
- Have an equity and inclusion strategy
- Manage the Workforce Race Equality Standard (WRES) and Workforce Disability Equality Standard (WDES) to promote an inclusive workplace.