Video consultations are changing – we’ve changed provider and are working with Dr Doctor to offer video consultations. These will replace the Northumbria Online Consultation Attend Anywhere system from 3 April 2023.
This offers you a safe and easy alternative to in person appointments, seeing your clinician from the comfort of your own home.
DrDoctor is a digital health company modernising how hospitals and patients communicate. They provide a convenient way for patients to manage appointments while reducing costs, saving time, and developing better overall experiences for patients.
What to expect?
We’ll send you a text message a few hours before your appointment, simply click this to join your video consultation and speak with your clinician.
By using video consultations, you’ll save time, money and the difficulty of getting to hospital. Please note that this clinic is only for patients who have been invited to attend an online appointment.
We’ll send you a text message or email with the details of your video appointment, including the date and time.
Follow the https://drdoctor.thirdparty.nhs.uk/nhc link in your message to login and view the details of your appointment, which you can add to your personal calendar.
- A device with a camera and speaker (these are usually built into your smartphone, tablet, or laptop)
- Good connection to the internet. We recommend using Wi-Fi where possible which may have a better connection and will not use your mobile data allowance
- Quiet, well-lit room where you will not be disturbed. If you are by a bright light, like a window, sit so the light is on your face not behind you.
- Table or surface to prop your device on, so your camera stays steady during the call
Please note video consultations do not work on Internet Explorer. The best browsers to use are Chrome, Firefox, and Chromium Edge.
One to two hours before your appointment, we’ll send you a text message which a secure link to your video consultation.
Click this link a few minutes before your appointment to join your private video consultation.
Please wait for your clinician to join, occasionally there may be a short delay if the clinician needs to spend a little longer with another patient. If this happens, please stay on the call – your clinical may send you a message within the call to let you know.
If there are any problems with your video consultation, your clinician will phone you on your mobile number.
Please ensure you have provided us with this so we can get in touch with you if we need to.