If you are 16 + and registered with a North Tyneside GP you can be referred to North Tyneside Talking Therapies either by your GP, a healthcare professional, or alternatively you can self refer online or by telephone.

Online referrals

Please note that the online referral form link will redirect you to an externally provided website. This website is provided by Mayden Healthcare who is the contracted supplier for the clinical patient management system we use in Talking Therapies. This website is secure to use and the information collected within the referral form is kept strictly confidential. It is only used for the purpose of transferring your information from the referral form into the patient management system. For further information on how we use your information including your rights, please visit our full privacy notice.

The information gathered on your online form will help us identify if this service is right for you. It will take approximately 30 minutes to complete, depending on how much information you choose to share at this stage.

Unfortunately, you will not be able to save the form as you go along, only at the end (this is to keep your information safe), so please make sure you have plenty of time to complete it in one go.

Telephone self-referrals

Alternatively you can contact us directly to self-refer on 0191 295 2775. Our administrators will ask you a few questions which can take up to 15 minutes.

English not your first language?

We can provide translation and interpretation support if you need it. Please mention this when you contact us or ask someone else to contact us on your behalf. Alternatively, ask your GP or healthcare professional to refer you to our service and provide details of your needs.

Am I eligible?

Please note if you have been supported by any of the following mental health services within the timeframes stated below, or are still supported by them, please do not continue with this referral. Instead contact that service or your GP. We will require a healthcare professional referral from them to ensure you get the right support to meet your needs.

  • Mental Health Crisis Team and/or Emergency department at your local hospital  (within one month)
  • Drug and Alcohol Services (within 6 months)
  • Community Treatment Team or Community Mental Health Team (within 12 months)
  • Child and Adolescent Mental Health Services (within 6 months)

What happens next?

Once we receive a referral from you, your GP or healthcare professional and established that our service is appropriate to meet your needs, we will contact you and arrange a telephone appointment; this is to discuss how we can support you and the type of therapy we recommend. The telephone appointment will take approximately 30 minutes. It is important that you are in a quiet and confidential place where you can talk freely.

We have a full range of options available, such as our online therapy programme, wellbeing courses and groups, self-help (telephone and face to face), one to one and group therapy, and counselling.

In some cases, Talking Therapies might not be the service that could help you. If this is the case, we will help you find other local services that are better suited to your needs.

How will I know therapy is helping me?

We will work with you to monitor if it’s helping you through discussion and a regular short and simple questionnaire. This questionnaire is a tool which will identify the progress you are making within therapy.  This form can be emailed to you to complete at your leisure, or you can do this together with your therapist.

We have created a range of animations on anxiety, stress and grief. These describe what they are and introduce tools and techniques designed to help you.


Self help guides

We have a range of self help leaflets available to help with a number of common difficulties such as low mood, anxiety and stress.  The leaflets are meant as an introduction to self help techniques designed to help you.

Click here for our ‘Grief and Bereavement’ leaflet to help you if someone close to you dies including coping with grief during COVID-19.

Please contact us if you think you might benefit from additional support from a health professional.