North Tyneside is a general hospital with inpatient wards, a full range of diagnostic testing, outpatient clinics covering a range of specialties, as well as facilities for care of the elderly.
It has an urgent treatment centre – part of a GP-led urgent care service, which cares for patients with minor injuries and ailments 24 hours a day, seven days a week. Please note that walk-in access is only available from 8am until midnight, but you can make an appointment any time day or night by calling NHS 111.
There is a GP phlebotomy service for patients requiring blood tests, with directions here. Opening hours are 8am until 12pm, Monday to Friday as a drop-in session.
Our approach to person-centred visiting
Person-centred visiting means we will work together with our patients, their loved ones, and our staff. We follow these principles:
- Welcoming – We welcome and encourage the involvement of the people who matter to our patients.
- Patient-led – We are guided by our patients. They can decide when the people who matter will visit and how they would like them involved in their care. We also note when they want to have some rest.
- Partnership – We work in partnership with the people who matter to our patients.
- Flexibility – Visiting hours are between 10am and 8pm. We are happy to be flexible if any visits need to take place outside of these hours.
- Respect – We respect people’s individual needs. We will act on an individual basis to ensure the safety, privacy, and dignity of all patients. This means there may be times when we need to ask people to leave a clinical area temporarily.
Approach
Our visiting hours are between 10am and 8pm daily.
We ask that there are no more than 2 visitors at a time. These visitors can change.
Please speak to the nurse in charge if you have any concerns.
For more information, see our visiting guidance here.
North Tyneside General is situated on the A191 approximately 8 miles east of Newcastle.
By road
Address: Rake Lane, North Shields, NE29 8NH.
From the A19 Northbound. Go through the Tyne Tunnel (toll) and leave the A19 after 2 miles, to join the A191 toward North Shields and Tynemouth. Continue over the next 5 roundabouts and at the 6th turn right.
From the A19 Southbound. Follow A19 Southbound and join the A191 toward North Shields and Tynemouth. Continue over the next 5 roundabouts and at the 6th turn right.
By bus
For up to date bus information, please visit the Traveline website
By rail
The closest railway station is Newcastle Central Station. Check The Trainline website for timetables of all services.
Dedicated car service
If you are a relative visiting from Berwick, we have a dedicated free daily car service to and from North Tyneside General Hospital which arrives for visiting times. To book call
Charges
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0-20mins = Free*
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20mins-1 hour = £2
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1-2 hours = £3
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2-3 hours = £4
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3-4 hours = £5
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24 hours = £6
Please take a ticket to raise the barrier to gain entry to the car park. You will then use this ticket to pay at a pay station before leaving. The payment machines take coins and notes, as well as credit and debit cards.
There are free lay-bys for pick-ups or drops offs or for those picking up a prescription at the pharmacy (maximum stay 20 minutes).
Please note that the traffic flow in this car park is a partial one way system.
Disabled parking
There are a number of designated free parking bays reserved for disabled drivers displaying a valid blue badge permit.
Concessionary car parking
We offer free car parking under certain circumstances for patients or their visitors. This includes those patients attending regularly over an extended period, visitors of long-stay patients and those who are staying in the hospital with patients. This list is not exhaustive and exemptions are issued by the ward or department manager – please speak to them if you think you may qualify.
Electric vehicle charging
This hospital has electric vehicle charging points for use by patients and visitors.
Car parking violations
Please note that failure to park in a designated bay or failure to pay for parking may result in you being issued with a civil penalty or infringement notice.
Bicycle parking
There are a limited number of bicycle racks outside the main entrance and the Diabetes Resource Centre entrance.
We are proud to be part of the Active Hospitals programme. This means we encourage patients and staff to be physically active. If you feel able to, why not walk or cycle to your appointment? Not only will it improve your health, it also helps our planet. The maps below can help.
We have public bike storage areas at these sites:
- North Tyneside General Hospital - Diabetes Resource Centre entrance
- North Tyneside General Hospital - Alley to left of Urgent Treatment Centre entrance
- North Tyneside General Hospital - Right of main entrance doors
- Northumbria hospital, Cramlington - Between visitor car park and bus stop
Go Smarter, Go Active maps
PLEASE NOTE: Details in these maps are based on the latest information available at the time of publication. While every effort has been made by Transport North East to make sure they are correct, we cannot accept any liability resulting from omissions or inaccuracies.
There could be works or closures on particular routes. We advise that you check with the relevant local authority before setting off on your journey.
If you don't feel able to walk or cycle to your appointment, but would like a more sustainable way to travel, please consider using public transport. You can plan your journey here.
NVS shops and cafes
North Tyneside has a shop by the main entrance run by our Northumbria Volunteer Service (Harry’s Café). This sells, hot food, sandwiches, drinks and snacks and newspapers. There is also a coffee shop with a seating area.
Opening times are:
Monday 8.30am – 4pm
Tuesday 8:30am - 6pm
Wednesday 8:30am - 6pm
Thursday 8:30am to 4pm
Friday 8:30am to 4pm
Wi-Fi
Free Wi-Fi is available in this hospital – just choose NHS Wi-Fi on your smart device and follow the registration process to gain access.
Bedside entertainment
All wards have bedside telephones and televisions operated by Hospedia for which there is a charge. Pay stations are on every level.
We are currently updating the internal maps of our hospitals.
There are signs to guide you when you’re in our hospitals. There are also volunteers or reception staff who can provide directions.
