North Tyneside General Hospital
Due to the coronavirus pandemic, for the safety of our patients and staff, visiting our hospitals is being kept to a minimum. We are sorry to have to continue to do this but this hopefully helps your loved one and other patients feel safe in our care.
We understand visiting is important so have arrangements in place to allow controlled visiting on our wards and departments, except for surgical wards which need to remain ‘COVID light’.
Evidence of Rapid Lateral flow test prior to your visit:
All nominated Visitors are now required to show evidence of a negative rapid lateral flow test prior to their visit on entering the ward. Your visit will be refused if there is no evidence of the rapid lateral flow test. Evidence of this negative test can be via the NHS confirmation e mail/text or by you bringing your test strip in a plastic bag to show the ward staff which will then be disposed of.
The trust has had to introduce this additional safety measure, as used in care homes, due to an increase in exposure of patients and staff to COVID–19 directly linked to visitors.
You must not visit if you are unwell, or one of your household have a new continuous cough or a temperature ?37.8°C or loss of, or change in, normal sense of smell or taste. If you have any of these symptoms or a member of your household does you need to self-isolate and contact 119 or arrange a test online via the government website for the person who is symptomatic.
Our aim is to keep our patients and our staff safe so please support us with this and understand why your visit may be refused.
Who can visit?
One nominated close family member or somebody else close to the patient may visit in a one hour timeslot which must be pre-booked in advance. The nominated visitor is not interchangeable. The visiting times will be allocated between 10.00 and 19.00 and visitors are not allowed to stay overnight or use the patient toilet facilities (public facilities remain open).
How long is my visit?
Your visit will be for one hour and at a pre-arranged time. We need all visitors to keep to their hour to maintain social distancing and give all patients the opportunity to have their nominated person visit. When arranging your visit, we need you to provide your contact details which we are required to keep a record of for 21 days and provide data to NHS Test and Trace if requested.
What should I expect when I visit the hospital?
Please wash your hands at the hospital entrance and wear a face covering when you enter the hospital until you leave. If you have not got a face covering a surgical mask will be supplied. There are also hand-sanitising points around the hospital – please feel free to use them.
You must ensure that you wear your covering or mask throughout your visit and you must not remove your face covering/mask or kiss your loved one.
Please follow social distancing guidelines and stay two metres apart from others.
This visitors’ guidance does not apply for:
Patients at the End of Life, Maternity, Children’s Ward and SCBU.
- General Information
North Tyneside is a general hospital with a full range of diagnostic testing, outpatient clinics covering a range of specialties, as well as facilities for care of the elderly.
It has an urgent treatment centre – part of a new GP-led urgent care service, which cares for patients with minor injuries and ailments 24 hours a day, seven days a week. Please make an appointment any time day or night by calling NHS 111, there is also walk-in access available from 8am – midnight.
- Directions and Transport
North Tyneside General is situated on the A191 approximately 8 miles east of Newcastle.
By road
From the A19 Northbound. Go through the Tyne Tunnel (toll) and leave the A19 after 2 miles, to join the A191 toward North Shields and Tynemouth. Continue over the next 5 roundabouts and at the 6th turn right.
From the A19 Southbound. Follow A19 Southbound and join the A191 toward North Shields and Tynemouth. Continue over the next 5 roundabouts and at the 6th turn right.
By bus
For up to date bus information, please use the Traveline service
By rail
The closest railway station is Newcastle Central Station. Check The Trainline for timetables of all services.
Dedicated car service
If you are a relative visiting from Berwick, we have a dedicated free daily car service to and from North Tyneside General Hospital which arrives for visiting times. To book call 01289 356664 or 07774 788627.
- Parking
Charges
- 0-20mins = Free*
- 20mins-1 hour = £2
- 1-2 hours = £3
- 2-3 hours = £4
- 3-4 hours = £5
- 24 hours = £6
As it is pay and display, please make sure that you bring change with you and leave plenty of time to find a space.
Please take a ticket to raise the barrier to gain entry to the car park. You will then use this ticket to pay at a pay station before leaving. The payment machines take coins and notes, as well as credit and debit cards.
There are free lay-bys for pick-ups or drops offs or for those picking up a prescription at the pharmacy (maximum stay 20 minutes).
Please note that the traffic flow in this car park is a partial one way system.
Disabled parking
There are a number of designated free parking bays reserved for disabled drivers displaying a valid blue badge permit.
Concessionary car parking
We offer free car parking under certain circumstances for patients or their visitors. This includes those patients attending regularly over an extended period, visitors of long-stay patients and those who are staying in the hospital with patients. This list is not exhaustive and exemptions are issued by the ward or department manager – please speak to them if you think you may qualify.
Electric vehicle charging
This hospital has an electric vehicle charging point which is free to use for patients and visitors.
Car parking violations
Please note that failure to park in a designated bay or failure to pay for parking may result in you being issued with a civil penalty or infringement notice.
- Facilities
HVS shops and cafes
North Tyneside has a shop by the main entrance run by our Hospital Volunteer Service. This sells sandwiches, drinks and snacks, newspapers, toiletries and gifts. There is also a small coffee shop with a seating area.
Opening times are:
Monday to Friday 8.30am- 7.30pm
Saturday to Sunday 1.30pm- 7.30pmThere is also a patio café further into the hospital selling snacks and drinks, newspapers, books and cards.
Opening times are:
Monday to Friday 10am-4.30pm
Saturday to Sunday 1.30-4.30pmRestaurant
In addition there is a restaurant where you get hot and cold food and refreshments. This is open Monday to Friday 8.30am-4pm and 8am-3pm Saturday and Sunday
Wi-Fi
Free Wi-Fi is available in this hospital – just choose NHS Wi-Fi on your smart device and follow the registration process to gain access.
Bedside entertainment
All wards have bedside telephones and televisions operated by Hospedia for which there is a charge. Pay stations are on every level.
- Internal Map
Download our internal map here: Map Download
Wards
- Ward 7
-
Ward Type
Surgery
Visiting Times
This is a COVID light ward - no visiting
Location
North Tyneside General Hospital
- Ward 8
-
Ward Type
Orthopaedics
Visiting Times
This is a COVID light ward - no visiting
Location
North Tyneside General Hospital
- Ward 12
-
Ward Type
Acute elderly medicine
Visiting Times
Between 10am and 7pm - one nominated person and must be pre-booked, with evidence of a negative lateral flow test on arrival
Contact Number
0191 293 4123
Location
North Tyneside General Hospital
- Ward 18
-
Ward Type
Respiratory medicine
Visiting Times
Between 10am and 7pm - one nominated person and must be pre-booked, with evidence of a negative lateral flow test on arrival
Contact Number
0344 811 8111
Location
North Tyneside General Hospital
- Ward 19
-
Ward Type
Mental health services for older people
Visiting Times
Between 10am and 7pm - one nominated person and must be pre-booked, with evidence of a negative lateral flow test on arrival
Contact Number
Memory Clinic 0191 2932542 / Early Onset Dementia Service 0191 293 4010
Location
North Tyneside General Hospital
- Ward 20
-
Ward Type
Mental health services for older people
Visiting Times
Between 10am and 7pm - one nominated person and must be pre-booked, with evidence of a negative lateral flow test on arrival
Contact Number
0191 293 4371
Location
North Tyneside General Hospital
- Ward 21
-
Ward Type
Mental health services for older people
Visiting Times
Between 10am and 7pm - one nominated person and must be pre-booked, with evidence of a negative lateral flow test on arrival
Location
North Tyneside General Hospital
- Ward 22
-
Ward Type
Stroke Rehab
Visiting Times
Between 10am and 7pm - one nominated person and must be pre-booked, with evidence of a negative lateral flow test on arrival
Contact Number
0344 811 8111 ext. 32415
Location
North Tyneside General Hospital
- Ward 23
-
Ward Type
Ortho-geriatrics
Visiting Times
Between 10am and 7pm - one nominated person and must be pre-booked, with evidence of a negative lateral flow test on arrival
Contact Number
0344 811 8111 ext 32030
Location
North Tyneside General Hospital
- Ward 24
-
Ward Type
Gastroenterology
Visiting Times
2.00pm - 4.00pm and 6.30pm-7.30pm
Contact Number
0344 811 8111
Location
North Tyneside General Hospital
- Medical Day Case Unit
-
Ward Type
Outpatient
Contact Number
0191 293 4227
Location
North Tyneside General Hospital
- Discharge Lounge and Outpatients
-
Ward Type
Elderly medical day unit
Contact Number
Discharge Lounge - 0191 293 4285 / Jubilee Day Hospital, outpatients - 0191 293 4271 / Day room - 0344 811 8111 x 32953
Location
North Tyneside General Hospital
- Kielder Unit, Redesdale Court
-
Ward Type
Rehabilitation/intermediate care for patients over 65 years old with cognitive problems.
Visiting Times
Between 10am and 7pm - one nominated person and must be pre-booked, with evidence of a negative lateral flow test on arrival
Contact Number
Nurses station - 0191 293 1343 liaison nurse or occupational therapy - 0191 235 4900
Location
North Tyneside General Hospital
- Oncology Day Unit
-
Ward Type
Oncology day unit
Visiting Times
Patients are all day cases so there are no formal visiting times. Due to issues around space and safety it may be necessary for visitors to leave the treatment area.
Contact Number
0191 293 2751
Location
North Tyneside General Hospital
- Outpatients Department
-
Ward Type
Outpatients
Contact Number
0344 811 8111 extension 32644
Location
North Tyneside General Hospital
- Ward 5 – Palliative Care Unit
-
Ward Type
Palliative care
Visiting Times
Between 10am and 7pm - 1 nominated visitor and must be pre-booked, with evidence of a negative lateral flow test on arrival
Contact Number
0191 349 9665
Location
Ward 5, North Tyneside General Hospital
- Urgent Treatment Centre
-
Ward Type
The urgent treatment centre is part of a GP-led urgent care service, which cares for patients with minor injuries and ailments 24 hours a day, seven days a week. There is walk-in access available from 8am – midnight. If you think you need care outside of these hours please dial NHS 111 for advice.
Contact Number
0191 293 2515
Location
North Tyneside General Hospital
- X-ray
-
Visiting Times
Currently suspended
Location
North Tyneside General Hospital
