North Tyneside General Hospital
Due to the coronavirus pandemic, for the safety of our patients and staff, visiting our hospitals is still being restricted. We are sorry to have to continue to do this but this hopefully helps your loved one and other patients feel safe in our care.
We understand visiting is important so have arrangements in place to allow controlled visiting on our wards and departments.
There are a limited number of hourly slots for visitors on all general adult wards between 10am and 7pm, which must be pre-booked in advance. Each patient is now allowed two nominated visitors, who can visit on separate occasions or together if more convenient.
These people are not interchangeable. We need all visitors to keep to their hour to maintain social distancing and give all patients the opportunity to have their nominated people visit.
Surgical wards must remain ‘Covid-light’, so visiting will remain restricted. However, for patients who have been in hospital for 72 hours or more, one nominated visitor will be permitted to book a slot. Those wishing to visit should check arrangements with the ward.
In addition to this, when visiting you are reminded to expect:
- to wash your hands at the hospital entrance and wear a mask when you enter the hospital
- to wear personal protective equipment (PPE) and observe social distancing
- you should not visit if you feel unwell, have been asked to self-isolate, or believe you may have been in contact with someone who has Covid-19
This visitors’ guidance does not apply for patients at the end of life, maternity, the children’s ward and SCBU (Special Care Baby Unit).
For more information on maternity visiting, see here.
Visiting times should be: Between 10am and 7pm for two nominated people for one hour which must be pre-booked
Covid-light wards are: Northumbria Hospital ward 15, North Tyneside General Hospital wards 7 and 8, Wansbeck General Hospital wards 10 and 11 and Hexham General Hospital ward 3.
- General Information
North Tyneside is a general hospital with a full range of diagnostic testing, outpatient clinics covering a range of specialties, as well as facilities for care of the elderly.
It has an urgent treatment centre which provides services to treat an illness or an injury that requires urgent attention but is not life-threatening. The centre is open between 8 am – midnight seven days a week.
Your GP can treat the majority of healthcare needs and are the first point of contact for most medical problems for you and your family. If you need to know where to go for urgent advice or care you can call NHS 111 24 hours a day, seven days a week. Out-of-hours GP services are also available via NHS 111.
- Directions and Transport
North Tyneside General is situated on the A191 approximately 8 miles east of Newcastle.
By road
From the A19 Northbound. Go through the Tyne Tunnel (toll) and leave the A19 after 2 miles, to join the A191 toward North Shields and Tynemouth. Continue over the next 5 roundabouts and at the 6th turn right.
From the A19 Southbound. Follow A19 Southbound and join the A191 toward North Shields and Tynemouth. Continue over the next 5 roundabouts and at the 6th turn right.
By bus
For up to date bus information, please use the Traveline service
By rail
The closest railway station is Newcastle Central Station. Check The Trainline for timetables of all services.
Dedicated car service
If you are a relative visiting from Berwick, we have a dedicated free daily car service to and from North Tyneside General Hospital which arrives for visiting times. To book call 01289 356664 or 07774 788627.
- Parking
Charges
- 0-20mins = Free*
- 20mins-1 hour = £2
- 1-2 hours = £3
- 2-3 hours = £4
- 3-4 hours = £5
- 24 hours = £6
As it is pay and display, please make sure that you bring change with you and leave plenty of time to find a space.
Please take a ticket to raise the barrier to gain entry to the car park. You will then use this ticket to pay at a pay station before leaving. The payment machines take coins and notes, as well as credit and debit cards.
There are free lay-bys for pick-ups or drops offs or for those picking up a prescription at the pharmacy (maximum stay 20 minutes).
Please note that the traffic flow in this car park is a partial one way system.
Disabled parking
There are a number of designated free parking bays reserved for disabled drivers displaying a valid blue badge permit.
Concessionary car parking
We offer free car parking under certain circumstances for patients or their visitors. This includes those patients attending regularly over an extended period, visitors of long-stay patients and those who are staying in the hospital with patients. This list is not exhaustive and exemptions are issued by the ward or department manager – please speak to them if you think you may qualify.
Electric vehicle charging
This hospital has an electric vehicle charging point which is free to use for patients and visitors.
Car parking violations
Please note that failure to park in a designated bay or failure to pay for parking may result in you being issued with a civil penalty or infringement notice.
- Facilities
HVS shops and cafes
North Tyneside has a shop by the main entrance run by our Hospital Volunteer Service. This sells sandwiches, drinks and snacks, newspapers, toiletries and gifts. There is also a small coffee shop with a seating area.
Opening times are:
Monday to Friday 8.30am- 7.30pm
Saturday to Sunday 1.30pm- 7.30pmThere is also a patio café further into the hospital selling snacks and drinks, newspapers, books and cards.
Opening times are:
Monday to Friday 10am-4.30pm
Saturday to Sunday 1.30-4.30pmRestaurant
In addition there is a restaurant where you get hot and cold food and refreshments. This is open Monday to Friday 8.30am-4pm and 8am-3pm Saturday and Sunday
Wi-Fi
Free Wi-Fi is available in this hospital – just choose NHS Wi-Fi on your smart device and follow the registration process to gain access.
Bedside entertainment
All wards have bedside telephones and televisions operated by Hospedia for which there is a charge. Pay stations are on every level.
- Internal Map
Download our internal map here: Map Download
Wards
- Ward 7
-
Ward Type
Surgery
Visiting Times
This is a COVID light ward - no visiting
Location
North Tyneside General Hospital
- Ward 8
-
Ward Type
Orthopaedics
Visiting Times
This is a COVID light ward - no visiting
Location
North Tyneside General Hospital
- Ward 12
-
Ward Type
Acute elderly medicine
Visiting Times
Between 10am and 7pm - one nominated person and must be pre-booked, with evidence of a negative lateral flow test on arrival
Contact Number
0191 293 4123
Location
North Tyneside General Hospital
- Ward 18
-
Ward Type
Respiratory medicine
Visiting Times
Between 10am and 7pm - one nominated person and must be pre-booked, with evidence of a negative lateral flow test on arrival
Contact Number
0344 811 8111
Location
North Tyneside General Hospital
- Ward 19
-
Ward Type
Mental health services for older people
Visiting Times
Between 10am and 7pm - one nominated person and must be pre-booked, with evidence of a negative lateral flow test on arrival
Contact Number
Memory Clinic 0191 2932542 / Early Onset Dementia Service 0191 293 4010
Location
North Tyneside General Hospital
- Ward 20
-
Ward Type
Mental health services for older people
Visiting Times
Between 10am and 7pm - one nominated person and must be pre-booked, with evidence of a negative lateral flow test on arrival
Contact Number
0191 293 4371
Location
North Tyneside General Hospital
- Ward 21
-
Ward Type
Mental health services for older people
Visiting Times
Between 10am and 7pm - one nominated person and must be pre-booked, with evidence of a negative lateral flow test on arrival
Location
North Tyneside General Hospital
- Ward 22
-
Ward Type
Stroke Rehab
Visiting Times
Between 10am and 7pm - one nominated person and must be pre-booked, with evidence of a negative lateral flow test on arrival
Contact Number
0344 811 8111 ext. 32415
Location
North Tyneside General Hospital
- Ward 23
-
Ward Type
Ortho-geriatrics
Visiting Times
Between 10am and 7pm - one nominated person and must be pre-booked, with evidence of a negative lateral flow test on arrival
Contact Number
0344 811 8111 ext 32030
Location
North Tyneside General Hospital
- Ward 24
-
Ward Type
Gastroenterology
Visiting Times
2.00pm - 4.00pm and 6.30pm-7.30pm
Contact Number
0344 811 8111
Location
North Tyneside General Hospital
- Medical Day Case Unit
-
Ward Type
Outpatient
Contact Number
0191 293 4227
Location
North Tyneside General Hospital
- Discharge Lounge and Outpatients
-
Ward Type
Elderly medical day unit
Contact Number
Discharge Lounge - 0191 293 4285 / Jubilee Day Hospital, outpatients - 0191 293 4271 / Day room - 0344 811 8111 x 32953
Location
North Tyneside General Hospital
- Kielder Unit, Redesdale Court
-
Ward Type
Rehabilitation/intermediate care for patients over 65 years old with cognitive problems.
Visiting Times
Between 10am and 7pm - one nominated person and must be pre-booked, with evidence of a negative lateral flow test on arrival
Contact Number
Nurses station - 0191 293 1343 liaison nurse or occupational therapy - 0191 235 4900
Location
North Tyneside General Hospital
- Oncology Day Unit
-
Ward Type
Oncology day unit
Visiting Times
Patients are all day cases so there are no formal visiting times. Due to issues around space and safety it may be necessary for visitors to leave the treatment area.
Contact Number
0191 293 2751
Location
North Tyneside General Hospital
- Outpatients Department
-
Ward Type
Outpatients
Contact Number
0344 811 8111 extension 32644
Location
North Tyneside General Hospital
- Ward 5 – Palliative Care Unit
-
Ward Type
Palliative care
Visiting Times
Between 10am and 7pm - 1 nominated visitor and must be pre-booked, with evidence of a negative lateral flow test on arrival
Contact Number
0191 349 9665
Location
Ward 5, North Tyneside General Hospital
- Urgent Treatment Centre
-
Ward Type
This centre provides services to treat an illness or an injury that requires urgent attention but is not life-threatening. The centre is open between 8 am – midnight seven days a week. Your GP can treat the majority of healthcare needs and are the first point of contact for most medical problems for you and your family. If you need to know where to go for urgent advice or care you can call NHS 111 24 hours a day, seven days a week. Out-of-hours GP services are also available via NHS 111.
Contact Number
0191 293 2515
Location
North Tyneside General Hospital
- X-ray
-
Visiting Times
Currently suspended
Location
North Tyneside General Hospital
