Community matrons are highly experienced senior nurses who can work closely with you and your doctor to plan and organise your care. They support people with a severe long-term condition, complex health needs or people who have been admitted to hospital several times and need help to stay in their own home.

As well as providing your nursing care they will act as your case manager - the single point of contact for care, support and advice.

Accessing the service

If you think you would benefit from having a community matron please speak to your GP or district nurse.

Your care

Community matrons typically provide care in your home. If you are able to get to your GP surgery you can also make an appointment to see your community matron there.

Some people who have long term conditions have to go into hospital because their symptoms suddenly deteriorate. A community matron can help to prevent this kind of emergency happening by spotting difficulties as they arise and making sure that patients have the right care and medication needed to be able to deal with their conditions. They can also prescribe medicines when needed.


You can contact your community matron through your GP from 8am-5pm. If you call after 4.30pm you will be contacted the next day.

Out of hours

If you are calling out of hours or at weekends call the GP out-of-hours service on 0300 123 1931.