Patient Advice and Liaison Service
If you would prefer to talk to someone who is not involved in your care or are unsure who to talk to, you can contact the Patient Advice and Liaison Service (PALS) on 0800 032 0202.
PALS provides confidential information, advice and support to patients, their families and carers. They will listen to your concerns, suggestions or queries and help to sort out problems quickly on your behalf.
Tel: 0800 032 0202
Text: 07815 500 015
Post: Freepost PALS
Northumbria Healthcare NHS Foundation Trust
Freepost PATIENT SERVICES
Tel: 0191 203 1340
Help with making a complaint
If you need help or support making a complaint you can contact the independent complaints advocacy organisations below:
North East NHS Independent Complaints Advocacy (ICA)
Tel: 0808 802 3000
Northumberland Independent Advocacy Service (NIAS)
Adapt (North East)
Tel: 01434 600 599
Citizens Advice regarding complaining about care within the NHS can be found here.
If, after we have investigated your complaint you are still not satisfied, you have the right to ask the Parliamentary and Health Service Ombudsman to review your complaint.
The Ombudsman can be contacted at:
The Parliamentary and Health Service Ombudsman
Tel: 0345 015 4033