Patient Advice and Liaison Service

If you would prefer to talk to someone who is not involved in your care or are unsure who to talk to, you can contact the Patient Advice and Liaison Service (PALS) on 0800 032 0202.

PALS provides confidential information, advice and support to patients, their families and carers. They will listen to your concerns, suggestions or queries and help to sort out problems quickly on your behalf.

Tel: 0800 032 0202

Text: 07815 500 015

Email: northoftynepals@northumbria.nhs.uk ​​​​​​

Post: Freepost PALS


Northumbria Healthcare NHS Foundation Trust

Freepost PATIENT SERVICES

Tel: 0191 203 1340

Email: complaints.patientservices@northumbria.nhs.uk 


Help with making a complaint

If you need help or support making a complaint you can contact the independent complaints advocacy organisations below:

North Tyneside:

North East NHS Independent Complaints Advocacy (ICA)

Aidan House

Sunderland Road

Gateshead

NE8 3HU

Tel: 0808 802 3000

Email: ica@carersfederation.co.uk

Website: www.nenhscomplaintsadvocacy.co.uk

Northumberland:

Northumberland Independent Advocacy Service (NIAS)

Adapt (North East)

Burn Lane

Hexham

Northumberland

NE46 3HN

Tel: 01434 600 599

Email: generaloffice@adapt-tynedale.org.uk

Website: www.adapt-ne.org.uk


Citizens Advice 

Citizens Advice regarding complaining about care within the NHS can be found here.


Ombudsman

If, after we have investigated your complaint you are still not satisfied, you have the right to ask the Parliamentary and Health Service Ombudsman to review your complaint.

The Ombudsman can be contacted at:

The Parliamentary and Health Service Ombudsman

Millbank Tower

Millbank

London

SW1P 4QP

Tel: 0345 015 4033

Email: phso.enquiries@ombudsman.org.uk