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Update for patients at Northumbria Healthcare

Monday, 15 May, 2017
Update for patients at Northumbria Healthcare

Due to ongoing recovery from the global cyber attack which took place on Friday 12 May, we are continuing to experience disruption to some planned services and apologise sincerely for the inconvenience caused for patients.

Our teams are continuing to work hard to bring our computer systems back online as safely and quickly as possible. 

If you have a scheduled appointment in any of our clinics or services across Northumberland and North Tyneside tomorrow please read the following advice and ensure you bring with you any clinic / appointment letters you already have:

Planned outpatient clinics

  • Planned orthopaedic outpatient clinics on all sites will NOT take place tomorrow and will be rescheduled as soon as possible. We sincerely apologise for the inconvenience.  Any affected patients can contact us on the following telephone numbers from 8.30am in the morning: 0191 203 1209 / 0191 203 1207 / 0191 203 1211
  • Unless you have been contacted directly by the trust, all other outpatient clinics are taking place tomorrow, however, our staff may not have access to any recent test results or scans you have had.

Planned surgery

  • All planned day case procedures on all sites will go ahead tomorrow – please attend your appointment unless you have been contacted directly by the trust.
  • There will be disruption to some planned operations requiring an inpatient / overnight stay – approximately 20 patients are affected by this on Tuesday 16 May and have been contacted by the trust.  We will of course rearrange these procedures at the earliest possible opportunity and sincerely apologise for the inconvenience.

Planned tests and scans

  • All planned CT and MRI scans will go ahead on Tuesday 16 May.  Those patients whose planned appointments were postponed on Monday should call the telephone number of their original appointment letter – we are reorganising these as a matter of priority.

Community services and adult social care

  • Any patients who were expecting a visit from a community health professional (i.e. district nurse, social worker, health visitor, physiotherapist, occupational therapist) and this has not happened, please contact the service in the usual way and these appointments will be rearranged as soon as possible.

Please continue to keep A&E and emergency 999 service free for those with serious or life threatening needs


Media contact: Liz Davies 07584 204 715