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Trust listening to feedback on experiences of care

Tuesday, 26 January, 2016
Trust listening to feedback on experiences of care
Patients, visitors and members of the public who have recently used services run by Northumbria Healthcare NHS Foundation Trust are being encouraged to feedback their experiences at a series of drop-in sessions being held next week.
As part of its continued commitment to listening to staff and local communities across Northumberland and North Tyneside, Northumbria Healthcare will have teams on hand at general hospitals and at the new Northumbria hospital next week to gather feedback. 
The trust wants to understand what people value the most about the care provided and the way it is delivered and also how things can be improved to make experiences even better.  The drop-in sessions will be held in the main entrances at North Tyneside, Wansbeck and Hexham general hospitals and at The Northumbria hospital, Cramlington, next week as follows:
Wednesday 3 February 
10am-noon – North Tyneside General Hospital 
2pm-4pm – The Northumbria hospital, Cramlington
Thursday 4 February 
10am-noon Hexham General Hospital
2pm-4pm Wansbeck General Hospital
People will be able to give their views about any aspect of care and the trust is particularly keen to hear feedback about the new model of emergency care which was introduced in Northumberland and North Tyneside last summer and continues to be embedded.
People will also be able to have their say on the areas on which the trust should focus in the coming year by completing an annual priorities survey.
The sessions are part of the trust’s ‘We’re listening’ feedback channel which encourages patients, visitors and staff to have their say and aims to embed a culture of continuous improvement. In the autumn, the trust visited communities across the area to seek people’s views.  
Anyone who is unable to attend a drop-in session next week is being encouraged to share their views via the trust website by completing a feedback form here
Claire Riley, director of communications and corporate affairs at Northumbria Healthcare NHS Foundation Trust, said: “Listening to the views of our patients, staff and members of the public so that we can continually improve the quality of care we provide is, rightly so, one of our top priorities.
“I would encourage anyone who has experience of our services, either personally or professionally, or who is a friend or relative of someone receiving treatment, to let us know what we can do to improve.  
“Whilst we run some of the best health services in the country, we are never complacent and know there will always be things that we can do better. We have recently been through a major service change to improve urgent and emergency care and are very keen to hear feedback as we continue to embed these quality improvements.
“Listening to the people we serve is at the very heart of our culture and as a progressive, forward-thinking organisation we must continue to innovate and keep pace with change so that we can improve care for our patients, both in hospital and out in the community.  We look forward to talking to people next week.”