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‘Simply fantastic’ response in NHS staff survey

Tuesday, 26 February, 2019
‘Simply fantastic’ response in NHS staff survey

Northumbria Healthcare NHS Foundation Trust has today welcomed outstanding results from the NHS Staff Survey which saw it placed first in 20% of categories and outperform the majority of its peers in 90%.

Overall, this represents one of the strongest performances in the NHS with Northumbria ranked 2nd among acute trusts (out of 86) and 6th overall (out of 163).

Based on a record 72% participation rate –  almost double the average and the best recorded – the results shows that Northumbria staff feel listened to, are highly motivated and are engaged with their work.

The survey itself – undertaken by all NHS trusts in England – is focused on ten themes and is a critical gauge for assessing what life is like for many NHS staff.

Highlights for the trust include:

  • Ranking best for equality, diversity & inclusion and staff morale
  • Being 0.1 points off top place for health & wellbeing, immediate manager relations, safety culture and staff engagement
  • Being above average in nine categories and below it in none

Jim Mackey, chief executive at Northumbria Healthcare NHS Foundation Trust, said:

“We are absolutely delighted with these results. To rank best in the country in two out of ten categories is simply fantastic and is a testament to how every single member of staff has played their part to the full. To come so close in four others is even better – not least as it gives us something to aim for next time!

“Given the challenges of working in the NHS, we’re especially pleased that staff morale at Northumbria is the highest in the country. That’s not to say we’re not aiming to improve – there’s always more to do – but having good morale links directly to better patient care and to our staff’s overall health and wellbeing.

“Personally, I think the part of this that makes me most proud is that so many of our staff are willing to recommend us as a place to work or to seek treatment.

“It doesn’t really get better than that.”

While the results are overwhelmingly positive, the survey has highlighted areas where improvements can be made.

Ann Stringer, executive director of human resources and organisational development at Northumbria Healthcare said:

“This is vital data that helps us address issues at an early stage and highlight things that might otherwise go unnoticed; something which is in no one’s interest. All of this means we can continue to create an environment where people feel safe, respected and – above all – valued.

“First up is to enhance the quality of appraisals for our staff and concurrently to develop a public campaign aimed at preventing violence or aggression towards our staff. The latter is a point of concern – too many staff still experience this as they perform their duties and it’s just not acceptable.

“We are very proud of what has been achieved to date and tremendously excited by what comes next.”


Media Contact:

Elliot Nichols – Northumbria Healthcare NHS Foundation Trust

0191 203 1512 / 07966490736


Notes to editors:

Northumbria Healthcare is compared to other acute trusts in England.

Please see here for the full results

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