The experience of our patients is fundamental to providing good quality healthcare. We want our patients and service users to have information to help them make informed choices about their care or treatment and to feel confident and in control. We expect that they will feel listened to and treated with honesty, respect and dignity at all times.
With thousands of patient and visitor views sought every year we can better understand what we’re doing right and what we need to do to improve. We do this in a number of ways:
- Through our extensive patient experience programme in which we're measured on the things that we know matters most to our patients, including consistency of care across the team, being treated with respect and dignity, how involved patients are in their care and the quality of their relationships with medical and nursing teams.
- Through a long running programme called 'We're listening' where patients and visitors can give us feedback on any aspect of care or the environment either though this website or within our hospitals.
- We take part in the national Friends and Family test which allows people to rate their experience in certain departments in out hospitals and, using a token, can grade how likely they are to recommend us to their friends and family.
- We want to hear about any concerns that our patients or visitors have as soon as possible. We have an ongoing high profile campaign called 'It matters' which encourages patients and their families to talk to us about any concerns that they have so we can change things while they are with us.
Read more about what our patients think of us here.