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Public invited to share quality improvement ideas

Friday, 04 July, 2014
Public invited to share quality improvement ideas

People across Northumberland and North Tyneside are being encouraged to share their ideas on how local NHS services can get even better at events.

The ‘listening’ events at Ashington Football Club on Tuesday 26 November, The Mart, Hexham, on Thursday 28 November, and Age UK, Whitley Bay Centre, on Monday 2 December have been organised by Northumbria Healthcare NHS Foundation Trust and are part of an initiative to help improve quality of care even further. All the events are from 6pm to 7.30pm.

The events are an opportunity for people to provide feedback about NHS services provided in hospitals, in the community, at home, in GP surgeries and by the ambulance service. Representatives from Northumbria Healthcare, NHS Northumberland Clinical Commissioning Group (CCG), Northumberland, Tyne and Wear NHS Foundation Trust, North East Ambulance Services NHS Foundation Trust and Healthwatch will be present.

Jim Mackey, chief executive at Northumbria Healthcare NHS Foundation Trust, said: “Quality is at the core of everything we do and whilst we run some of the best hospital and community services in the country with dedicated staff who provide high-quality personalised care on a daily basis, we fully appreciate that there will always be things that we can improve and do better.

“We would encourage people who have experience of our care or would like to feed back their experiences with other parts of the NHS to come along to the ‘listening’ events to let us know about how we can collectively improve the quality of what we do.

“By working together with our NHS partners in Northumberland we hope to ultimately improve the way we integrate services to make care as seamless as possible for our patients.”

If you would like to come along to any of the events please contact 0191 203 1296 or email by Friday 22 November.

The ‘listening’ events are part of Northumbria Healthcare’s ‘We’re listening’ feedback channel which was launched last year and gives everyone the chance to put forward quality improvement ideas.

People not able to attend the session can give their feedback on suggestion cards in hospitals or online at


All views given at the events will be fed back to the Trust and other healthcare partners as part of work to continually improve quality.