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Public invited to find out more about new model of emergency care

Tuesday, 17 February, 2015
Public invited to find out more about new model of emergency care

People across Northumberland and North Tyneside are being invited to sessions next week to find out more about a pioneering new model of emergency care being introduced this summer.

Northumbria Healthcare NHS Foundation Trust is holding drop-in sessions, ahead of a public awareness campaign being launched in March, so people can ask any questions about the Northumbria Specialist Emergency Care Hospital and the innovative new model of emergency care being introduced.

When the new emergency care hospital opens in June, it will treat all seriously ill and injured patients from across Northumberland and North Tyneside, with emergency care consultants on site 24/7 and specialists also working seven days.  This means patients will get to see the right specialist for their condition quickly which will not only save more lives but is widely proven to improve clinical outcomes.

People with less serious conditions, but who still require urgent care, will continue to receive treatment at 24-hour walk-in services at the trust’s general hospitals in Hexham, North Tyneside and Wansbeck.  These walk-in patients are expected to be seen more quickly in the future as staff will not be distracted or called away to treat more serious cases.

Drop-in sessions with information about the trust’s new model of emergency care will take place from 2pm to 4pm in the main entrances of general hospitals as follows:

·         Hexham on Monday 23 February

·         North Tyneside on Tuesday 24 February

·         Wansbeck on Friday 27 February

Drop-in sessions at community hospitals in Northumberland are planned to take place at a later date and will be publicised soon.

Andrea Stoker, general manager at Northumbria Healthcare NHS Foundation Trust, said: “With only four months to go until the opening of the Northumbria Specialist Emergency Care Hospital, this is an ideal time for people to learn more about our new model of emergency care which will come into operation this summer.

“Our staff will be on hand to answer any questions people may have either about our new hospital or services at our general hospitals and we would encourage people to ask us any questions they might have.”

From next month, the trust will begin a widespread public awareness campaign to give people across Northumberland and North Tyneside all the information they need to know about the new model of emergency care and how to access services. 

A new microsite – – will include examples of which conditions will be treated where, so people are fully aware of where they should go for the most appropriate treatment – whether they need urgent care or whether they are seriously ill or injured. 

Northumbria’s new hospital is the result of ten years’ work led by clinical teams at Northumbria Healthcare and will have emergency care consultants physically on site 24/7, as well as specialists in a range of conditions also available seven days a week.  

It is part of an innovative new model of emergency care which will help save more lives and improve clinical outcomes for more patients across Northumberland and North Tyneside.

The new model is in line with the vision recently outlined in the ‘NHS five year forward view’ and has been endorsed by Sir Bruce Keogh, medical director of the NHS in England, who, as part of his Urgent and Emergency Care Review, is calling for ‘patients to receive the right treatment at the right place’, with consistent levels of senior staffing in order to maximise chances of survival and a good recovery for patients.