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BSL Information

If you use British Sign Language you can contact us using a sign language interpreter, through the InterpretersLive! service.


Before you access the InterpretersLive! service, decide which device you wish to use;

  • iPad, iPhone or Android Tablet – download the app

Or access via;

  • Computer (PC), Laptop or AppleMac – visit the website

How to use the InterpretersLive! service

The InterpretersLive! video service hours are 8am to 12 midnight, 7 days a week.  Outside of these hours please contact us to pre-book an interpreter who can be online within 30 minutes.


This service is accessible via Windows supported devices and Apple Mac.

The service is compatible with the following browsers;
Google Chrome version 46 and later, Firefox version 45 and later, Opera version 39 and later. If you are using Safari 9 or Internet Explorer 11, when prompted, please download the plugin. You will only need to do this once, next time you will be taken straight to the call button.

Support and troubleshooting

If you are having difficulties connecting to the InterpretersLive! Service try watching the troubleshooting guide below, video transcript available here.

Please note: if you have less than 120kbps available – call will be audio only.  Minimum requirement for video calls is 192kbps.

If you are having problems accessing the App please watch the download guide; video transcript available here

Alternatively, contact Sign Solutions for further help or to provide feedback on the service.

If you wish to make a complaint, please follow the guidelines set out here alternatively a transcript can be found here

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