When you arrive

As some of the hospitals are large, our maps should help you see where exactly you need to go for your appointment. You can find these under each site on our locations page
 
Once you arrive, our staff and hospital volunteers will be happy to direct you to the ward referred to in your letter.
 
Ward timetable
 
For information on the ward you will be staying on and visiting times for it, please select a hospital from our locations page.
 
Catering and food
 
If you are staying in one of our hospitals, you will be provided with breakfast, lunch and an evening meal. If you arrive in between meal times you should be offered a snack box however please don’t hesitate to ask ward staff for one. We are able to cater for any special dietary requirements, allergies and religious requirements. If possible, please let us know of these requirements in advance or speak to a member of staff on your arrival. 
 
Most of our hospitals have either a restaurant or a café where you can get hot and cold meals, snacks and refreshments. A snack trolley comes round most wards during the day. Please ask ward staff for more information. In addition, we have shops selling snacks, refreshments and newspapers.
 

HVS shops   

We have shops run by our Hospital Volunteer Service in most of our hospitals

Northumbria Specialist Emergency Care Hospital

Monday - Friday,  8.30am - 7pm
Saturday - Sunday, 1pm- 7pm

North Tyneside

There are two shops in North Tyneside General Hospital:
 
Main shop selling snacks, newspapers and hot drinks:
 
Monday - Friday, 8.30am - 7.30pm
Saturday - Sunday, 1.30pm - 7.30pm
 
Patio shop
 
Monday - Friday, 10.00am - 4.30pm
Saturday - Sunday, 1.30pm - 4.30pm
 
Hexham: The shop sells snacks and newspapers and hot drinks
 
Monday - Friday, 9.00am - 5.00pm
Closed at the weekend
 
Wansbeck: The shop sells snacks, newspapers and hot drinks
 
Monday - Friday, 9.00am - 7.00pm
Saturday – Sunday  12pm – 4pm

Blyth:  The shop sells snacks, newspapers and hot drinks

Monday - Friday, 9.00am - 4.00pm
Closed at the weekend
 

If you need assistance

Please let us know if you need any extra assistance during your visit. For instance we can help if you, or someone you know, needs a translator or uses sign language. 
 
You can also use an NHS Help Card which lets healthcare staff know what kind of additional help you need. This is a simple card that lets you write on what support you need which you can then show to a member of staff. These are available throughout our hospitals.
 
Please speak to a member of staff if you need any help.

Other useful information

Same sex accommodation
 
For your privacy and dignity all of our wards provide same sex accommodation where specific sleeping areas and toilet and washing facilities are designated as either men-only or women-only. 
 
There will be times when the need for fast effective treatment is greater than the need to provide same-sex accommodation. This might happen if you need urgent, highly specialised care such as intensive, high-dependency or emergency care. In this situation you will be moved to same-sex accommodation as quickly as possible.
 
Read our declaration on eliminating mixed sex accommodation.
 
Clean environment
 
We have stringent hygiene procedures to ensure our hospitals are as clean as possible. All our public areas including wards, clinics and reception areas are cleaned throughout the day. We also carry out weekly inspections of all areas to ensure high standards are maintained. 
 
We employ our own cleaners who are trained in infection control procedures and in addition our infection control team also monitor the wards to check their cleanliness.  
 
However if you consider that any of our hospitals are not as clean as they could be or you are concerned about cleanliness please contact us. Speak to the ward manager while you are in our care so we can sort out any issues immediately. Or you can contact the Patient Advice and Liaison Service (PALS) free on 0800 032 0202.
 
Smoking
 
Smoking is not allowed in any of our hospitals or grounds. We do provide smoking shelters in the grounds of some of our sites.  
 
We are happy to help you manage your habit and can provide nicotine patches or help you to stop smoking for good. You can either talk to the ward manager or call the local stop smoking services on the numbers below:
  • If you live in Northumberland call 01670 813 135 
  • If you live in North Tyneside call 033 123 92 92 90
Chaplaincy  
 
Our chaplaincy team are here to provide confidential comfort and support to people facing difficult situations such as living with illness, facing bereavement or life pressures. They are available to people of all faiths or none. They offer bedside communion, prayers and anointing on request and can help put you in touch with faith communities.
 
Our three general hospitals and the Northumbria hospital have chapels for quiet reflection and prayer. A member of the team is available 24 hours a day in these hospitals and as soon as they are able to be with you at the community hospitals.
 
If you would like a chaplain you can contact them through switchboard on 0344 811 8111
 
Bedside entertainment systems

Our three general hospital sites and The Northumbria hospital have bedside entertainment systems. There may be a charge and these will vary depending on which package you choose and how long you need. 

In our community hospitals there are free communal television facilities, payphones and designated places for the use of mobile phones.

 
Hospital radio
 

Northumberland Hospital Radio  (NHR) broadcasts to six of our hospitals – in Hexham, North Tyneside and Wansbeck General Hospitals on Hospedia radio channel 1, at Alnwick Infirmary and Blyth Community Hospital on bedside radio channel 1 and at Northumbria Specialist Emergency Care Hospital on the Lincor bedside entertainment system, radio channel 1.

This is free of charge and you don’t need to purchase a viewing card.

 

Benefits advice
 
You may be entitled to certain benefits if you are ill or if you are a carer. You can find more information at:
For information about local services which can provide advice and support please contact the Patient Advice and Liaison Service (PALS) free on 0800 032 0202.
 
Mobile phones
 
Mobile phones should not be used in any clinical areas such as wards and departments, to protect the privacy of other patients. You may use mobile phones on corridors, main reception areas or in the hospital grounds. 
 
Given that most mobile phones and other electronic media include camera and video recording capabilities, patients and visitors should respect the privacy of fellow patients and visitors and hospital staff when using these devices.
 
Patients and visitors should also be mindful to respect the privacy of fellow hospital users when posting on social media and other networking sites.