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Useful Contacts

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Patient Advice and Liaison Service

If you would prefer to talk to someone who is not involved in your care or are unsure who to talk to, you can contact the Patient Advice and Liaison Service (PALS) on 0800 032 0202.

PALS provides confidential information, advice and support to patients, their families and carers. They will listen to your concerns, suggestions or queries and help to sort out problems quickly on your behalf.


Northumbria Healthcare NHS Foundation Trust

Freepost PATIENT SERVICES

Tel: 0191 203 1340
Email: patient.services@nhct.nhs.uk


Patient Advice & Liaison Service (PALS)

Freepost RLTC-SCHH-EGXJ
North of Tyne PALS
The Old Stables
Grey’s Yard
Morpeth
Northumberland NE61 1QD

Tel: 0800 032 0202
Textphone: 01670 511 098
Email: northoftynepals@nhct.nhs.uk


Help with making a complaint

If you need help or support making a complaint you can contact the independent complaints advocacy organisations below:

For North Tyneside:
North East NHS Independent Complaints Advocacy (ICA)
Carers Federation
Room 312
Aiden House
Sunderland Road
Gateshead
NE8 3HU
Helpline: 0808 802 3000

Email: ica@carersfederation.co.uk
Website: www.nenhscomplaintsadvocacy.co.uk

For Northumberland:
Independent Complaints Advocacy Northumberland
Adapt NE
Burn Lane
Hexham
Northumberland
NE46 3HN

Helpline: 01434 600 599
Email: generaloffice@adapt-tynedale.org.uk
Website: http://www.adapt-ne.org.uk


Citizens Advice 

Citizens Advice regarding complaining about care within the NHS can be found here.


Ombudsman

If, after we have investigated your complaint you are still not satisfied, you have the right to ask the Parliamentary and Health Service Ombudsman to review your complaint.

The ombudsman can be contacted at:

The Parliamentary and Health Service
Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk

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