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‘Outstanding’ leadership praised at Cramlington Medical Group

Tuesday, 05 November, 2019

Delight as hard work and careful planning pay off with the GP practice jumping two ratings overall since 2015 to overall good rating.

The report from the Care Quality Commission in England found that the surgery has been taking significant steps towards the delivery of patient care and that the leadership team in particular had created an environment which empowered staff.

The practice has moved from requiring improvement in three main areas, including safety, responsiveness and effectiveness thanks to new ways of working and investments in an on-going quality improvement programme.

Specifically, four areas were highlighted as being indicative of outstanding practice – the highest award possible:

  • Thanks to close links with The Northumbria hospital changes had been made to help each support the other throughout winter pressures – including changes to home visits and mutual aid for frail patients
  • A rigorous programme of clinical peer review to ensure services improve and that changes are embedded.
  • Re-summarising medical records to ensure they are fully up to date and accurate
  • An in-house safe prescribing project – leading to demonstrable progress in reducing usage of medicines that can result in dependence or misuse.

Dr Trish Davis, executive GP at Cramlington Medical Group said:

“I’m absolutely thrilled with this rating. It is no secret that the practice faced some very hard decisions back in 2015. We also needed to face up to some uncomfortable truths. To be in this position only a few years later is a testament to the efforts of each and every member of staff who have gone above and beyond for their patients and practice.

“In addition, being part of the Northumbria Primary Care family meant we could draw on additional support – from nursing staff to administrative assistance – when we needed it.

“A factor that made all the difference at a few (crucial) moments!”

As well as aiming to improve clinical outcomes the team also placed a renewed emphasis on the experience people had when using services. An effort which paid off as patient feedback was found to be ‘very positive’ overall.

Trish continued:

“We have followed a clear strategy to drive our practice forward – part of that was about improving care but, just as importantly, we wanted our patients and their families to feel supported; to know that we cared about them as a whole person.

“Although this is a huge achievement, we know there is still work to be done and will continue to look at ways we can improve.”

The full report can be found here.

Media contact

Elliot Nichols – Northumbria Healthcare

0191 203 1512 / 07966 490736