The short term support service provides urgent care and support for a short period to help you to stay at home and live independently after a serious accident or illness. It also provides a short period of personal care and practical support to you and your family if you have cancer or a life limiting illness. This service is available throughout Northumberland.

Your care

All care is provided in the home and your GP will contact the short term support service if they think that you may benefit from this extra support. This could be because you have had a fall or injury or your health has suddenly deteriorated as a result of your illness. Alternatively the person who looks after you at home may be unwell and not able to help you with your medication, your personal care or preparing meals.

When you are referred to the service you will be assigned a key worker who will discuss with you what help you need and develop a care plan. This could include one of the following:

  • Personal care and support to help you to be more independent
  • Rehabilitation following a serious accident or illness including physiotherapy, speech therapy and occupational therapy
  • Equipment including walking aids and adaptations in your home, such as stair lifts, shower seats, alarm and door entry systems
  • End of life care, including nursing care at home
  • Emotional and psychological support for you, your family and anyone else who looks after you

The service is available for up to six weeks but sometimes you may only need a single visit, for example from an occupational therapist to organise getting equipment to help you live at home. Your key worker will advise you how much support you will need.

The team

Your key worker works closely with your district nurse, GP and, where relevant, social services to make sure you get the support you need. Depending on your needs, other healthcare professionals may be involved in your care such as a home care worker, social worker, physiotherapist, occupational therapist or specialist nurses such as Macmillan nurses.

Contacts

Adult social services in Northumberland on 01670 536400

To speak to someone out of hours contact the emergency duty team on 0345 600 5252.

Care Quality Commission inspections

The Care Quality Commission (CQC) inspects this service by geographical area. Click the links below to see the ratings for the service in each area: