If you have a minor injury or illness at home healthcare professionals can refer you to CARE Point to help you stay at home and prevent an unnecessary hospital visit.
This might be because you have fallen, or have a serious chest or urine infection.
If you do need to go into hospital for treatment we will work closely with you to enable you to return home at the earliest opportunity.
This service is only available to North Tyneside residents registered with a GP in the area, however, our short term support service is a similar service which is available to Northumberland residents.
How do I access the service?
Your GP, district nurse, community matron, or social worker can refer you. Nursing and residential homes can also refer directly to the service.
Please be aware that all telephone calls to and from CARE Point are recorded for training and quality assurance.
What happens next?
Once you’ve been referred we will visit you at home either the same day or the next day to discuss how you can best be supported to stay at home safely.
We put a care plan in place which might include:
- Help with personal care including getting up, dressing, bathing and preparing meals
- Advice on medication
- Advice on pain and continence
- Managing your symptoms
- Rehabilitation including physiotherapy and occupational therapy
- Equipment including walking aids, bath aids and adaptations to help you be independent at home
- Emotional and psychological support for you, your family and or carer.
- Referral to Age UK for advice and support with social activities to help prevent loneliness and isolation.
- Our nurse practitioners can also prescribe medication
CARE Point is available daily 8am to 8pm.
CARE Point includes nurses, nurse practitioners, physiotherapists, physiotherapy technical instructors, occupational therapists, social workers, community wellbeing officers and reablement and community rehabilitation staff.