If you have social care or health needs and live in Northumberland, the Joint Equipment Loans Service (JELS) can provide equipment to help you to live independently at home.

The equipment we provide can help protect you from accidents, assist you with carrying out day to day tasks, and make it easier for people to care for you. Providing the right equipment can also help you to move back home after being in hospital.
If you live in North Tyneside you can contact our wheelchair service on 0191 282 8090.
Here you can find information on who can borrow the equipment, type of equipment loaned , how long it takes to receive it, how it is delivered and how to return it, along with how to contact the service.

Who is eligible to borrow equipment?

The service provides equipment for anyone that needs it, but this decision is made by health or social care professionals including care managers, physiotherapists, occupational therapists, specialist social workers, district nurses and health visitors.
If you think you would benefit from having a piece of equipment you should tell your care manager (or any of the professionals mentioned above) and they will be able to help you.

What type of equipment does the service provide?

The types of equipment we provide includes:
  • Alarms and door entry systems
  • Beds and chairs  
  • Bathing and showering equipment 
  • Toileting aids 
  • Hoisting and moving and handling equipment
  • Kitchen aids 
  • Personal aids 
  • Walking aids, grab rails and wheelchairs 
  • Pressure relief equipment 
  • Equipment specifically designed for children 
  • Equipment for visual and hearing impairments 

How long does it take to get equipment?

All our equipment has been approved by a technical panel that checks for suitability and we aim to deliver within 7 working days of receiving an order. However, if you need special equipment that we do not hold in stock it may take considerably longer than 7 days before we can deliver.
If you require a wheelchair, once you have been assessed, it usually takes up to 10 days for delivery. Specialist wheelchairs, postural seating, and powered wheelchairs can take longer depending on the specification and the manufacturer’s lead-times.
If you are concerned about how long you have been waiting, please contact the professional who ordered the equipment for you.

How is the equipment delivered?

Our delivery vans regularly go to all areas in Northumberland and will deliver your equipment at the first suitable opportunity. For wheelchairs, deliveries can be arranged to suit you, by either your therapist, the delivery driver or, for the powered wheelchairs, by the regional wheelchair services engineer. We will phone you the day before we plan to deliver your equipment to make sure that you will be in.

Using the equipment

Please note that our drivers are not able to show people how to use the equipment. A health or social care professional will show you and your carer how to use the equipment correctly and safely and how to look after and clean the equipment.

Returning the equipment

If the equipment you have borrowed from the JELS service is no longer needed we can arrange to collect it or alternatively you can bring it to us in Cramlington. Please call 01670 730595 for more information. We are open Monday to Friday 8.30 am to 4.30 pm.
Joint Equipment Loans Service

Northumbria healthcare NHS Foundation Trust

43 Colbourne Crescent

Nelson Park Industrial Estate


NE23 1WB

The team

The JELS team is made up of health or social care professionals including care managers, physiotherapists, occupational therapists, specialist social workers, district nurses and health visitors and a wheelchair services engineer.


If you would like any further information about the service please ask your  health or social care professional or you can contact the service directly on 01670 730595.