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Primary Mental Health Work

Our Primary Mental Health Work service is an early intervention and prevention service providing support and advice for children and young people up to the age of 18 and their families and carers.

We support children and young people experiencing a range of emotional wellbeing and mental health problems such as:

  • Anxiety including panic, social anxiety and phobias
  • Habitual behaviours of an obsessive compulsive nature
  • Low mood and depression
  • Managing emotions and anger
  • Poor body image
  • Self-harm
  • Difficulty in adjusting to traumatic life events including parental separation, bereavement and bullying
  • Behavioural issues

Young people come and see us when the above issues are moderate in nature, the issue has not been resolved following initial help at school or at home, and when it is having a significant impact on their day to day life.

In Northumberland our Primary Mental Health Work (PMHW) service is also involved in improving mental health support in schools as part of the Be you programme.


Firstly we will provide an initial assessment following your referral to help us to understand the nature of your difficulties and identify the best support for you.  If we think our service can help you may be eligible for a range of treatments. This can vary depending on your individual needs. It includes evidence based interventions such as self-help information  and one to one advice based on challenging unhelpful thoughts, increasing your levels of activity, helping  you to find solutions through problem solving and counselling.


Your Care



Everything you say to a member of staff will be confidential, unless they feel you or someone else is at risk of harm. If this happens your PMHW worker will talk to you about who they need to tell and what details will be shared.

Access to the service

You need to be referred to PMHW by a healthcare professional including GPs, school staff, social workers and public health nurses in schools. In Northumberland you can also self refer to PMHW service.

If we consider that a child or young person would be best met by an alternative service to the PMHW service, we will advise you with an explanation and provide advice, help or support to access a more appropriate service to meet their needs. It would be beneficial that within your referral consent is provided, which would allow us to forward your referral to the most appropriate service.

Contact us

Contact us Monday to Friday between 9am – 5pm at

Ponteland Primary Care Centre



NE20 9SD

Telephone 01661 864588



Albion Road Clinic

Albion Road

North Shields

NE29 0HG

Telephone: 0191 219 6708 / 6709


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