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Northumbria shortlisted for six national patient experience awards

Monday, 13 March, 2017
Northumbria shortlisted for six national patient experience awards

Northumbria Healthcare NHS Foundation Trust is in the running for six national awards for improving patients’ experiences of accessing services.

The trust has been shortlisted for the accolades at The Patient Experience Network National Awards, the only awards which celebrate the delivery of outstanding patient experience by those in health and social care.

Taking place on 21 March 2017, Northumbria’s nominations cover projects delivered to improve patients’ experiences in hospital and the community in Northumberland and North Tyneside.

Projects in the running for awards include:

·         training programme for those who work with older people as ‘Ageing Well allies’

·         transforming the hospital environment for people with mental health issues

·         revolutionising emergency care to deliver a true seven-day service

·         enhancing staff’s psychological health and effectiveness to have a positive effect on patient care

·         training programme for staff in maternity (two nominations)

Annie Laverty, director of patient experience at Northumbria Healthcare NHS Foundation Trust, said: “We are delighted to be shortlisted for six accolades in the only awards of their kind which celebrate the excellent work that is on-going nationally to enhance people’s experiences of accessing health and social care.

“As such a large and diverse trust, we carry out a wide range of projects that improve and enhance patients’ experiences and we are pleased that this variety is recognised in our nominations.

“From ensuring that people who work with older people are equipped with the knowledge to help improve their health and wellbeing, to providing a purpose-built environment dedicated to supporting older people living with mental health issues, this is what we, as a trust, want to be all about.

“We look forward to the awards and, above all, sharing our good work with organisations across the country.”

Northumbria Healthcare is recognised nationally for its patents experience programmes and carries out a range of projects every year alongside listening to, and acting on, the feedback of thousands of patients every year in order to continually improve.