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Northumbria NHS teams amongst happiest in England

Monday, 02 March, 2015
Northumbria NHS teams amongst happiest in England
NHS staff working in hospitals, out in the community and in patients’ own homes across Northumberland and North Tyneside are some of the happiest in England, according to the national NHS Staff Survey for 2014.
Covering one of the largest geographical areas of any NHS organisation, the 9,000 strong workforce at Northumbria Healthcare NHS Foundation Trust is one of the most satisfied in the NHS with 94 per cent of staff feeling their role makes a difference to patients
The trust recorded the best response rate in England at 82 per cent for the national survey, with staff expressing extremely high levels of satisfaction in their job and in the quality of patient care they deliver.
Out of all 287 NHS organisations which took part in the survey, Northumbria Healthcare was also the top trust in England for staff feeling able to contribute to improvements at work, working well as a team and having support from immediate managers.
Jim Mackey, chief executive of Northumbria Healthcare NHS Foundation Trust, said: “Our staff do an amazing job all year round providing high quality, safe and compassionate care for our patients and I would like to thank each and every one of them.   I am immensely proud of these fantastic staff survey results which show that our teams feel valued, motivated and happy in their work.
“We have placed great emphasis, over many years, on listening to our frontline teams and on creating a culture where each and every member of staff feels empowered to make a difference and has the support they need to continuously improve the care and experience we offer our patients.  Listening to our teams will always be at the heart of our work and we look forward to building upon these results for many years to come.”
The annual NHS Staff Survey seeks the views of NHS staff working in England and is recognised as an important way of ensuring that the views of staff working in the NHS inform local improvements and that staff have their say in the delivery of high quality, safe and effective care.
Overall Northumbria Healthcare, which runs hospital and community services in North Tyneside and hospital, community and adult social care services in Northumberland, was ranked in the top 20 per cent of all trusts in the country in 25 of the 29 key findings with improvements in a number of areas on the 2013 figures.
Other significant results for Northumbria Healthcare include 90 per cent of staff having been appraised in the last 12 months, 87 per cent of staff receiving job-relevant training, learning and development, and employees reporting good communication between senior management and staff.