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Northumbria named in top 5 Trusts for cancer patient experience

Friday, 11 July, 2014
Northumbria named in top 5 Trusts for cancer patient experience

Northumbria Healthcare NHS Foundation Trust has today been named as one of the best performing NHS Trusts in England when it comes to providing a top quality experience of care for cancer patients.

In the national Cancer Patient Experience Survey of over 160 NHS Trusts, Northumbria Healthcare was rated the fourth best performing organisation across the whole of England.

The national survey measures the experience of cancer patients while being treated in hospital and asks, for example, whether patients felt involved in decisions about their care and treatment, how confident they felt in the doctors and nurses providing their care and whether they were treated with privacy, dignity and respect when discussing and during their treatment.

Cancer services at Northumbria Healthcare are consistently rated as among the best in England, with teams of specialist consultants and nurses providing care to hundreds of patients every single day both in hospital and in the community across North Tyneside and Northumberland.

Commenting on the results Jim Mackey, Trust chief executive, said: “Delivering a first class patient experience is a top priority for us and we’re delighted that the people we’ve looked after with cancer have given us such excellent feedback.

“We know that the overall experience people have when they are in hospital can impact greatly on their health and wellbeing, recovery and how well they cope once back in the comfort of their own home. Taking the extra time and effort to provide good quality information, emotional support and practical help, alongside world class medical care, is so important.

“These results are testament to the hard work, commitment and compassion of all our doctors and nurses caring for cancer patients every single day.  I would like to thank each and every one of them for going the extra mile to deliver exceptional care at what can often be a particularly distressing time for patients and their families.

Commenting on the results, Secretary of State for Health, Andrew Lansley said: “We want an NHS which puts patients at the heart of everything, with a focus on the care given and results which matter most to people. This survey shows we are heading in the right direction. 

“An improved patient experience for cancer patients is fantastic news and I would like to thank those doctors and nurses who have worked tirelessly to improve standards of care.”

With specialist cancer teams based at the Trust’s general hospitals in North Tyneside, Hexham and Wansbeck, as well as Berwick Infirmary, Northumbria Healthcare delivers care to thousands of cancer patients across North Tyneside and Northumberland supporting people in hospital, in the community and at home.

Only last year staff from Northumbria Healthcare’s community-based cancer team won a top regional innovation award for introducing a specially designed ‘comfort straw’ to help patients with cancer to take their own drinks more easily – improving hydration and giving people more dignity at the end of life.

Northumbria Healthcare NHS Foundation Trust was sixth in last year’s annual Cancer Patient Experience Survey, improving two places to fourth position in the 2011/12 results.