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Northumbria Healthcare ranked top in country in NHS Staff Survey

Tuesday, 18 February, 2020
Northumbria Healthcare ranked top in country in NHS Staff Survey

Northumbria Healthcare NHS Foundation Trust staff have rated the organisation as the best acute and community trust and best acute hospital trust in the country.

The trust scores the highest nationally in the NHS Staff Survey for equality, diversity and inclusion, health and wellbeing and morale.

The staff survey, completed by all NHS trusts in England, focusses on 11 themes and provides a detailed insight into how staff feel about culture, their wellbeing, levels of engagement and motivation, equality, diversity and inclusion, safety and quality of care.

Northumbria is ranked first among acute and community trusts (out of 48), first among acute trusts (out of 86) and joint top alongside Cambridgeshire Community Services, Liverpool Heart and Chest Hospital and Kent Community Health NHS trusts.

76% of staff completed the national survey, achieving the best response rate in the country – the average response rate is 45%.

The trust scores best in the following seven areas compared to all acute and community trusts:

  • equality, diversity and inclusion
  • positive action on health and wellbeing
  • morale
  • quality of care
  • safety culture
  • staff engagement
  • team working


Sir James Mackey, chief executive at Northumbria Healthcare NHS Foundation Trust, said: “I am incredibly proud that we have been ranked top in the country. These results reflect the commitment of the organisation to make Northumbria the best place to work in the NHS in the country. They also demonstrate why we have been rated ‘outstanding’ twice since 2016.

“These staff results, along with some recent excellent performance ratings, clearly demonstrate that our staff, service users and the patients we treat and care for are at the core of all we do.

“How happy and satisfied staff are in their work directly links to the quality of patient care – 90% of our staff believe that our number one focus is on patient care.

“We know there is never room for complacency and always room for improvement. The ‘Northumbria Way’ ethos embodies being driven and continually pushing boundaries and striving for excellence, despite the challenges we face.

“I would like to thank staff for taking time to complete the survey and for their continued commitment to providing excellent quality patient care. Dedication which is driven by the fact that 95% of our staff believe that their work makes a difference patients and service users.”

Ann Stringer, executive director of human resources and organisational development at Northumbria Healthcare, said: “We are so very proud of these results and every single colleague should also be proud of their contribution to being ranked top in the country.

“Our staff experience programme, which was launched last year and is based on previous staff feedback, has enabled us to engage with staff on a wide range of topics and provided a wealth information.

“This insight gives us the opportunity to improve relationships, on all levels, and to evolve our work to support their short and long-term wellbeing in a focussed and meaningful way. We are confident that this will help staff to feel even more happy and engaged in their work.”

Northumbria has also recently awarded the continuing excellence+ level of the Better Health at Work Award, a regional scheme recognising workplaces’ efforts to improve staff health and wellbeing.

The Better Health and Work Award highlights commitments of the trust to the health and wellbeing of its staff, patients and communities with the assessor saying it was ‘amazing to hear senior leaders talk so passionately about their contribution to, and stewardship of, the bigger picture with a firm resolve to lead by example’.

Notes to editors:

  • The NHS Staff Survey is one of the largest workforce surveys in the world and has been conducted every year since 2003.
  • 569,000 NHS employees across 300 separate organisations responded to this year’s NHS Staff Survey. 229 trusts in England took part in the survey.
  • It asks NHS staff in England about their experiences of working for their respective NHS organisations – full results can be accessed at


Media Contact: 

Cara Charlton – Northumbria Healthcare NHS Foundation Trust

0191 203 1512