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New car parking system at North Tyneside General Hospital

Friday, 29 January, 2016
New car parking system at North Tyneside General Hospital

A new car parking system for patients and visitors is to come into operation at North Tyneside General Hospital at 6am on Monday 1 February.

Northumbria Healthcare NHS Foundation Trust’s new system allows patients and visitors to pay on exit. This means they are only charged for the time they have been parked and don’t need to be concerned about their parking tickets expiring while they are in the hospital. This system also gives more options to pay with payment machines taking coins and notes as well as credit and debit cards.

Those using the hospital car parks from Monday onwards will take a ticket to raise the barrier to gain entry to the main public car parks. They will then use this ticket to pay at a pay station before leaving.

Parking charges of £1.20 per hour, up to a maximum of £4 for a 24-hour period are unchanged and the payment machines will show the amount to be paid. There will be no charge for patients and visitors wishing to park for less than 20 minutes.

While the barriers have been installed in the main car parks at North Tyneside hospital, pay and display will still be operational in some smaller car parks and this will be clearly signposted.  

Steven Bannister, director of estates and facilities, said: “We know that attending hospital either for an appointment or visiting a loved one can be a stressful time so we need to make parking as straight-forward and easy to use as possible. Patients and the public told us that they prefer systems where they can pay on exit and also that it was important to be able to pay by card so the new system works on this basis.”

Blue (disabled) badge holders will continue to receive free parking. When parking outside of the barrier-controlled car parks – where the disabled parking bays are located – blue badge holders will simply display a valid blue badge in the windscreen of their vehicle.

If blue badge holders need to park inside of the barrier controlled car parks, they should take their parking entry ticket and valid blue badge into the hospital to receive a ticket which allows them to exit free of charge. Monday to Friday, 8am to 5pm tickets should be taken to the estates office and outside of these hours to the security office. Directions are displayed at the main reception.

Free parking will continue to be provided in a number of circumstances such as patients attending for cancer treatment and the visitors of long-stay patients. Patients and visitors should speak to ward managers about this.

The new parking system only relates to North Tyneside General Hospital. Parking at other Northumbria Healthcare sites remains unchanged.