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New car parking system at Hexham General Hospital

Thursday, 06 December, 2018
New car parking system at Hexham General Hospital

A new car parking system for patients and visitors is to come into operation at Hexham General Hospital at 6am on Tuesday 11 December 2018.

Northumbria Healthcare NHS Foundation Trust’s new system allows patients and visitors to pay on exit. This means they are only charged for the time they have been parked and do not need to be concerned about their parking tickets expiring while they are in the hospital. This system also gives more options to pay with payment machines taking coins and notes as well as credit and debit cards.

Those using the hospital car parks from Tuesday 11 December onwards will take a ticket to raise the barrier to gain entry. They will then use this ticket to pay at a pay station before leaving.

Parking charges of £1.20 per hour, up to a maximum of £4 for a 24-hour period are unchanged and the payment machines will show the amount to be paid. There will be no charge for patients and visitors wishing to park for up to 40 minutes.

Gillian Messenger, matron at Hexham hospital, said: “We know that attending hospital either for an appointment or visiting a loved one can be a stressful time so we need to make parking as straight-forward and easy to use as possible.

“Patients and the public told us that they prefer systems where they can pay on exit and also that it was important to be able to pay by card so the new system works on this basis.”

Blue (disabled) badge holders will continue to receive free parking. These bays are outside of the barrier-controlled car parks and blue badge holders should simply display a valid blue badge in the windscreen of their vehicle.

If there are no disabled bays available and blue badge holders need to park inside the barrier-controlled car parks, they should take their parking entry ticket and valid blue badge into the ward/department they are visiting/attending to receive a ticket which allows them to exit free of charge.

Free parking will continue to be provided in a number of circumstances such as patients attending for cancer treatment and the visitors of long-stay patients and patients and visitors should speak to ward managers about this.

The new system at Hexham hospital is the same as is operational at Wansbeck and North Tyneside general hospitals.

Media contact:

Jaclyn Curry – Northumbria Healthcare NHS Foundation Trust

0191 203 1654 / 07833 046680