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National award for NHS Payroll Services

Wednesday, 21 November, 2018
National award for NHS Payroll Services

A paper management system introduced by Northumbria NHS Payroll Services during the WannaCry cyber-attack has received recognition at The Rewards 2018.

The NHS team has received the prestigious ‘Public Sector Team Award’ for ensuring over 75,000 members of staff were paid on time; in spite of a massive – well-publicised – cyber-attack which seriously disrupted many NHS systems.

In addition, Lindsey Froud, Senior Payroll Operations manager, walked away with the award for Best Manager.

The WannaCry virus affected computers in 150 countries with the NHS among those badly affected. As a result of the attack, many systems were left operating at a reduced capacity, with others rendered totally unusable for an extended period.  Faced with this challenge the team came up with a number of creative and innovative solutions; mixing paper-based systems with existing procedures.

NHS Payroll Services is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust and provides payroll, pensions and expenses services to over 60 NHS and Social Enterprise organisations across the country.

Julie Reed, deputy director for finance at Northumbria Healthcare said:

“It was certainly an interesting time in payroll. I don’t deny things got rather tense. But what we do matters. Everyone really pulled together to find the solution – although some of the younger team members needed a crash course on how to use fax machines!

“We are delighted to have won this award which is a testament to what teamwork can achieve.”

Since then, the team have worked hard to make and implement significant system improvements – to systems, training and communications – in light of the lessons they learned.

Separately, Lindsey Froud, senior payroll operations manager, won ‘Best Manager Award’ for her collaborative efforts, commitment to on-going professional development and strategic insights.

Lisa Hindmarsh, Payroll Modernisation Programme Manager at NHS Payroll Services, said:

“Lindsey is a true professional, highly motivated and versatile. She has excellent leadership, interpersonal, analytical and technical skills; her input has been hugely valuable. Not only as we recovered from the WannaCry attack – a tall order – but more broadly, as we continue to expand our operations and improve the service we offer to our clients.

“She is, quite simply, a safe pair of hands, a fantastic leader and an asset to the NHS.”


Media Contact:

Elliot Nichols – Northumbria Healthcare NHS Foundation Trust

0191 203 1512 / 07966490736


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