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Mental health service declared young people friendly

Friday, 04 July, 2014
Mental health service declared young people friendly

A mental health service for children and teenagers in North Tyneside has been given national recognition for work to make it more young people friendly.

Northumbria Healthcare NHS Foundation Trust’s Child and Adolescent Mental Health Service (CAMHS) has received the ‘You’re Welcome’ accreditation for working in partnership with young people to enable them to influence how the service is delivered.

‘You’re Welcome’ is a Department of Health initiative to encourage health services to be more young people friendly, involving young people in decision-making and having a say in how they access them.

CAMHS, which is based at Albion Road in North Shields, provides mental health services to children and young people up to the age of 18.

Nurse consultant at Northumbria Healthcare Theresa Maddison said: “We’re really pleased to receive this accreditation.

“You’re Welcome gave us the opportunity to step back and look at our service, the environment and our processes and how they impact upon the young people who access us.

“It allowed us to work closely with young people to ensure we were enabling them to influence how we deliver the service.”

Barbe Timlin, community psychiatric nurse, said: “Working towards the You’re Welcome accreditation challenged our assumptions of how young people want things to be, and made us think more about why we do some of the things we do.

“The young people focussed on really practical things, such as the content of letters we send out. Small changes have really made a huge difference.”


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