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Major boost for NHS trust staff experience programme

Thursday, 24 January, 2019
Major boost for NHS trust staff experience programme

Northumbria Healthcare NHS Foundation Trust’s revolutionary ‘real time’ staff experience programme – unique in the NHS – and has today received a vote of confidence from leading health charity The Health Foundation (THF).

As part of THF’s ‘Innovating for Improvement’ programme the trust will receive a £75,000 grant to help it test and develop the programme with a view to it being adopted by other NHS organisations.

Northumbria Healthcare has long made ‘experience’ a priority both for staff and patients. Its ‘Happy, Healthy and Productive’ staff experience programme follows on from its nationally recognised, multi award winning, patient experience work.

The idea being simple: happier, healthier employees are more likely to deliver a higher quality of care.

As one of the North East’s biggest employers, the innovative programme uses real-time data to show how supported, engaged and satisfied people feel at work; identifying areas for improvement.

Working in partnership with the Open Lab at Newcastle University, Northumbria Healthcare is using innovative software to survey and ‘temperature check’ the well-being of its staff.

Annie Laverty, chief experience officer at Northumbria Healthcare said:

“We are delighted to have been chosen by the Health Foundation to be part of their exciting Innovating for Improvement programme which will enable us to test and develop our approach and encourage wider learning across the NHS.

“As part of our on-going ‘Northumbria Way’ campaign, the staff experience programme will help us to ensure we always have a positive working environment where our employees feel they can have a say in shaping our organisation for the better.

“There is a strong link between happy and healthy teams and the quality of care we provide. By regularly checking in with our staff we can fully understand their thoughts and expectations as well as use this information to help our teams to reach their full potential.

“The knock on effect of this will mean our patients receive the best possible care.”



Note to editors:

Qi, the quality improvement delivery arm of Northumbria Healthcare, is the official support provider to the Health Foundation’s Innovating for Improvement programme (round  seven). In partnership with The Royal College of Physicians, RUBIS, QI is providing tailored and active support to 23 teams, including the Happy, Health and productive teams project. This includes learning events, coaching and access to a wide range of quality improvement expertise and resources from its coaches. @rubisqi

Media Contact:

Elliot Nichols – Northumbria Healthcare NHS Foundation Trust

0191 203 1512 / 07966490736