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Know where to go for help, reminds Northumbria

Monday, 06 July, 2015
Know where to go for help, reminds Northumbria

People in North Tyneside are being reminded of the changes which have taken place in emergency care.

On 16 June, the new Northumbria Specialist Emergency Care Hospital opened in Cramlington, heralding a new era in emergency care across the borough and Northumberland.

The changes mean that all serious emergencies are now treated at the new Northumbria hospital where expert clinical teams are on hand around the clock, whereas urgent care for less serious conditions is provided at North Tyneside General Hospital.

In light of these changes, Northumbria Healthcare NHS Foundation Trust is urging people to choose the right service for their condition.

The trust is reminding residents that if they are seriously ill or injured – such as experiencing loss of consciousness or severe abdominal pain – they must go to the new Northumbria hospital or ring 999, and not attend the walk-in service at North Tyneside hospital.

David Evans, medical director at Northumbria Healthcare, said: “Whereas most patients will arrive at the new hospital by emergency blue light ambulance or emergency GP admission, some people who are seriously ill or injured may arrive themselves.

“We have had a few situations where people with severe chest pain or sudden shortness of breath have attended our walk-in service at North Tyneside hospital – in these circumstances they should go to the new hospital at Cramlington, or ring 999. “At the new hospital, they will be treated by experts in their condition which will help to maximise chances of survival and making a good recovery.

“It is worth remembering that most people who are admitted to the new hospital will only stay two to three days after which they will be safely transferred to their local hospital for any necessary on-going care, or will be discharged safely home.

“For people who need urgent care for less serious conditions such as a minor fracture, broken bone, abscess or wound infection they should go to our 24-hr walk-in service at North Tyneside hospital.”

The new Northumbria hospital is the first purpose-built dedicated emergency care hospital in England. It has emergency care consultants on site 24 hours a day, seven days a week with consultants in a broad range of conditions also available every day to speed up specialist care for patients.

A widespread public awareness campaign has been taking place to make sure people know where to go for help whether they need urgent care, or are faced with a serious emergency.

This has included high-profile advertising across public transport, on large exterior billboard sites, on radio stations, as well as significant awareness-raising online, via social media and through TV, radio and newspapers.

A detailed information booklet has also been distributed in the community.  All information is also available on