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Heartfelt thanks for ‘NHS Heroes’ in memory of mam Norah

Friday, 11 July, 2014
Heartfelt thanks for ‘NHS Heroes’ in memory of mam Norah

A North Tyneside family has been back to thank the doctors and nurses at North Tyneside General Hospital who cared for their elderly mam before she passed away earlier this year. 

88 year old Norah McEntee had been in and out of North Tyneside General Hospital suffering recurring water infections and was admitted again in June this year.

Norah, from Wallsend was cared for by staff on Ward 4 – an acute elderly ward – for four weeks before moving to the specialist Palliative Care Unit where she spent three days before peacefully passing away with her family at her side.

So impressed with how her mam was looked after and the dignity, respect  and care she received, Norah’s daughter Sheila Porritt nominated Dr Pitsien Lang Ping Nam – affectionately known as Dr Pixie – and the staff on Ward 4 for national NHS Hero recognition.

Daughter Sheila, also from Wallsend, said:  “We lost our Mam at the end of July this year and I cannot praise highly enough how the staff on Ward 4 – and especially Dr Pixie – helped not just our Mam but supported us as a family.

“Dr Pixie always had time to give me a hug which meant the world and she never tired of answering my constant questions.  All the staff were brilliant at what was a very sad time for us and always gave us the support we needed – even down to making a cup of tea. It made us feel we mattered. They gave our Mam the respect and care she deserved and we cannot thank them enough.”

Having seen Norah’s condition deteriorate, Dr Pixie suggested to Sheila that her mam would be more comfortable on the Palliative Care Unit at North Tyneside General Hospital – a dedicated facility providing specialist care for patients who may be nearing the end of life.

Sheila added:  “I was initially quite worried at the thought of Mam moving but once we got to the Palliative Care Unit I quickly realised why Dr Pixie had suggested this would be the right place.  Being in calm, peaceful surroundings away from the busy ward, meant we could spend much valued time as a family with our Mam – a precious memory that will stay with me forever.”

NHS Heroes 2012 is a national recognition campaign launched by NHS Chief Executive Sir David Nicholson earlier this year to recognise NHS staff going the extra mile to deliver exceptional care.  Members of the public up and down the country have been busy nominating their local NHS Heroes.

Jim Mackey, Chief Executive of Northumbria Healthcare NHS Foundation Trust called onto Ward 4 to surprise Dr Pixie with her NHS Hero award. 

Jim said:  “I am very proud to hear about the exceptional care given to Norah and her family at North Tyneside General Hospital and have personally thanked Dr Pixie and the team on Ward 4 for their dedicated and very personalised approach to patient care. 

“Providing the right care, support and dignity at the end of life is so very important, not only for our patients but also for the families left behind and we know it’s often the simplest of things that make all the difference.

“Being recognised in the national NHS Heroes campaign is testament to the hard work and dedication of our many thousands of staff working in hospital and community teams right across Northumberland and North Tyneside.  I know we have many staff who go the extra mile every single day to make sure our patients get the best possible care and I would like to thank them all.”

NHS Chief Executive Sir David Nicholson said: “NHS Heroes is a celebration of the very best in the NHS. Whether they are working behind the scenes or on the front line, it is the job of every NHS staff member to save lives and care for people through their most difficult times.

“We know that NHS patients and their families remember, often for the rest of their lives, the little kindnesses and extra effort of the people who cared for them when they were ill. 

“In turn, those people delivering front-line care are supported by an army of behind-the scenes workers whose own dedication and commitment keeps the NHS running smoothly.”

In addition to Dr Pixie and the staff at Ward 4, two other teams at Northumbria Healthcare NHS Foundation Trust have also been singled out for NHS Hero recognition.