‘Faultless’ care for Northumbria hospital op patient Mike
A patient who had one of the first operations at the country’s first hospital dedicated to emergency care in Northumberland has praised the care he received as ‘faultless’ and ‘10 out of 10’.
Mike Bray, from Monkseaton, had his gall bladder removed on the day the Northumbria Specialist Emergency Care Hospital opened its doors in Cramlington last week.
Following his scan in the diagnostics suite and operation in one of the state-of-the-art theatres, he was cared for on the specialist surgical ward until he was well enough to go home the next day.
Mike, 69, had been suffering excruciating stomach pains and had attended his GP who had transferred him for specialist treatment.
Mike, who works in a garden centre, said: “Being one of the first patients to have an operation at the new hospital is certainly something to tell people!
“The facilities including the scanner, en-suite room and the food were amazing and you can clearly see that a lot of thought has gone into designing a hospital which caters for patients’ every need.
“The care from the nurses was first-class, I couldn’t fault it at all and I would definitely give it 10 out of 10. At all times I felt totally at ease in the staff’s capable hands.
“We are extremely fortunate to have this facility in this part of the country and I think this is what ought to be happening across the country.”
Mike said it was fitting that he was one of the first patients to have an operation at the new hospital as his father had the first kidney operation around 70 years ago.
Mike’s partner of 27 years Irene Gibson was also very impressed with the new Northumbria hospital.
“It’s an incredible new hospital and really easy to get to,” said Irene, 63. “For patients to have their own en-suite room is unbelievable. I have been praising it from here to high heaven.”
The new Northumbria hospital is the first purpose-built dedicated emergency care hospital in England. It has emergency care consultants on site 24 hours a day, seven days a week with consultants in a broad range of conditions also available every day to speed up specialist care for patients, maximising chances of survival and a good recovery and helping to save more lives.
Most patients will arrive at the new Northumbria hospital by emergency blue light ambulance or emergency GP admission and some people may arrive themselves. Patients will be seen quickly by an expert with senior clinical decision making upon arrival and quick access to tests and scans so that treatment can start sooner.
It has state-of-the-art operating theatres for emergency and high-risk surgery and beds for emergency admissions across seven specialty wards.
At the same time as the new Northumbria hospital opened, changes took place in emergency care at Hexham, North Tyneside and Wansbeck general hospitals which became 24-hour walk-in services and continue to provide urgent care for people with less serious conditions.
Dave Evans, medical director at Northumbria Healthcare NHS Foundation Trust, said: “Mike’s story is exactly what the new Northumbria hospital is designed to do and what our clinical teams have been working towards for the last 10 years.
“Our new model of emergency care is about getting those patients who are seriously ill or injured to a place where the right experts are there round the clock, ready to treat them, then getting them home, or to their local hospital for on-going care and rehabilitation if necessary, as quickly as possible.
“Since our changes came into force last week, our dedicated teams have treated hundreds of patients either at our new Northumbria hospital or at our general hospitals for those patients who have less serious conditions which often need urgent attention.”
For more information about Northumbria Healthcare’s new model of emergency care visit www.northumbria.nhs.uk/emergency