We are committed to providing you with a high quality health service and the best care and treatment possible. For this reason your feedback is extremely important to us so we know what we are doing right, and understand more about what we need to do to change things for the better.
Compliments and Comments
We are always delighted to receive positive comments about our staff and services and we use these to highlight where things are working well. If you are pleased with the care or treatment you have received, please let us know and we will pass on your compliments to the person or service concerned. If you have any comments please let us know – your feedback will help us to review and improve the services we provide.
Sometimes, regrettably, things may not go as planned. Voicing your concerns allows us to learn from your experience and improve the service for future patients. If you, or a member of your family or a carer, wish to discuss any concerns you have about your treatment or care you should speak to the person in charge of your care so they can help to resolve the matter straight away. In hospital this will be the ward manager or modern matron. In the community this will be the health professional dealing with your treatment or their manager.
For information on how to make a complaint please click here.
Patient Advice and Liaison Service
If you would prefer to talk to someone who is not involved in your care or are unsure who to talk to, you can contact the Patient Advice and Liaison Service (PALS) on 0800 032 0202.
PALS provides confidential information, advice and support to patients, their families and carers. They will listen to your concerns, suggestions or queries and help to sort out problems quickly on your behalf.
If you have any concerns please contact our Patient Services and Quality Improvement department on 0191 203 1340, or email them here, or use the online form below.