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Top for patient experience

Thursday, 03 July, 2014
Top for patient experience

Northumbria Healthcare NHS Foundation Trust has won a top national patient experience award for improving the quality of care of people who suffer a hip fracture. 

The Trust triumphed at the Patient Experience Network National Awards (PENNA) – the only dedicated national awards for healthcare organisations working to improve patient experience for its Hip Fracture Quality Improvement Programme, known as Hip Qip.

More women over the age of 50 will break a hip than have breast cancer and it can be a fatal condition. The programme has provided immense benefits for patients with fewer deaths and safer care, better outcomes, improved patient experience and faster access to surgery – with the best response times in the country.

This is the second time the project has been recognised on a national stage – The National Hip Fracture Database featured the Trust for the quality of care it offers patients.

Mike Reed, consultant orthopaedic surgeon at the Trust and chair of the Hip Qip Steering Group, said: “A great deal of work has gone into this project and we are truly delighted the team and the Trust have been acknowledged for the second time on a national stage.

“This project has led to significant improvements to patients’ care and patients’ experiences of being in hospital, and we have received excellent feedback from patients and their relatives.                                                              

“The majority of our patients are elderly and this project is about ensuring we make sure we give them excellent care at a time when they can feel distressed and vulnerable.”

Improving patient experience was one of the key aims of the programme. The Kings’ Fund became interested in this work and selected the Trust as one of only five national sites to lead the work on improving patient experience as part of the Hospital Pathways Programme.

Ruth Evans, director of the Patient Experience Network, said: “I would personally like to congratulate the team from Northumbria for the quality of the work they are doing with so many people.

“There have been huge improvements in the quality of the patient experience being received by many people who are suffering from hip fractures. The improvements to their care, particularly the speed in which they receive an operation, are a direct result of the work being undertaken by the Trust’s patient experience team, which is really making a difference to the care these people are receiving.”

The Trust was also runner-up in the awards for its work to support staff to improve the experience of patients at Blyth Community Hospital. The project at Ward 1 has led to excellent feedback from patients and their relatives about the care delivered and high praise for the staff.

There was more good news for the Trust at the awards, when Annie Laverty, director of patient experience, was awarded the Outstanding Contribution to the Patient Experience Award.

Annie said: “I was obviously surprised but equally delighted to receive this award. I accepted it on behalf of all our teams who work incredibly hard every day to improve the experience of patient care. I do think the recognition we have received this year is a tribute to the organisation and the fantastic developments that have taken place in the Trust.”