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Quality care top of the agenda for Northumbria Healthcare

Wednesday, 02 July, 2014
Quality care top of the agenda for Northumbria Healthcare

People involved with health and social care across Northumberland and North Tyneside gathered at Northumbria Healthcare NHS Foundation Trust today to take part in an annual event to discuss quality in healthcare. 

Northumbria, which covers one of the largest geographical areas in the country, provides hospital and community services in North Tyneside and hospital, community and adult social care services in Northumberland.

At an event being held in North Tyneside today, the Trust invited people from local patient support groups, local authority partners, the voluntary and charitable sector, as well as representatives from local clinical commissioning groups, to talk to Northumbria doctors, nurses and directors about quality care and the things that matter most to patients.

As a top performing NHS foundation trust, Northumbria Healthcare produces a quality account every year to involve local people in what the Trust’s priorities should be for the future, as well as demonstrate to the public how well the Trust has performed on important quality measures.

Discussions and feedback from today’s event will inform the Trust’s quality priorities for the year ahead and be included in its 2013/14 quality account. Key achievements from the Trust’s most recent quality account published in 2012 include:

·        Being named in the CHKS 40 top performing Trusts for the fifth consecutive year

·        Being acknowledged as best in the region and among the top five NHS Trusts in the country for quality of patient care

·        Receiving two top regional awards for improving quality and safety

·        Being recognised with two Patient Experience Network National Awards for making an outstanding contribution to patient experience and for providing high quality hip fracture care

·        Wansbeck and North Tyneside hospitals being named as best in the NHS for timely surgery on hip fracture patients

·        Being named as a site of best practice in a national report on dignity and care of older people

·        Being named in the Dr Foster Hospital Guide as an example of innovative best practice for delivering safe, 24/7 emergency care.

This is the fourth year that Northumbria has produced a quality account and the report, which will be published in the summer, will include a progress update on the Trust’s 2012/13 existing quality priorities on elderly care, better integrated and co-ordinated pathways, delivering safe and effective care, including zero-tolerance on harm.

Commenting on the event, Jim Mackey, Chief Executive, of Northumbria Healthcare NHS Foundation Trust, said: “Continuing to improve quality is an important priority and this means making sure our patients get the best possible outcome and also the best possible experience every time they need our care – every minute of every hour, every single day.

“We are fully committed to involving and listening to the views of our patients, staff, the public and other stakeholders so that we can continue to improve quality all year round and today’s event is very important in helping us to capture those views.  The NHS does not stand still and we must continually look forward and take every possible opportunity of where we can learn and improve quality for patients.”

Members of the public are being encouraged to have their say about quality care and how Northumbria Healthcare can continue to improve quality by completing an online questionnaire http://www.surveymonkey.com/s/HSXRQQF by Friday 1 March.

Responses to the online survey will remain anonymous and contribute to the Trust’s annual quality account and objectives for the year ahead (2013/14), due to be published this summer.  

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