Pledge to further improve breast cancer care
he Duchess of Northumberland has today (Thursday, November 17) endorsed a service pledge to further improve the experiences of breast cancer patients in Northumberland and North Tyneside.
Northumbria Healthcare NHS Foundation Trust has been working with Breakthrough Breast Cancer to produce a Service Pledge for Breast Cancer which sets out the standards of service and care that patients can expect to receive.
The service pledge, which was launched at The Alnwick Garden, has been produced in partnership with breast care patients who shared their views on their treatment and care.
The idea behind the service pledge is to ensure that patients know what to expect from breast services run by the Trust in hospitals in Northumberland and North Tyneside.
Amanda Walshe, Macmillan Clinical Nurse Specialist in Breast Care at Northumbria Healthcare NHS Foundation Trust, said: “We are very pleased that the Duchess has endorsed the service pledge which will help us further improve our services for breast cancer patients by setting goals that we will work towards.
“At Northumbria Healthcare we are committed to delivering high quality care and the team recognises the importance of providing care that is patient-focused and acknowledges the complex needs of patients using our breast services.
“The important part of the pledge is that it has been developed using the views of patients – those people who have experienced the service firsthand. Patients have also been actively involved in setting the goals that we have endorsed as a team.
“Patients were generally very happy with their experiences of Northumbria Healthcare and they were particularly praiseworthy of staff saying they felt they were well cared for and were confident in the knowledge and expertise of staff. While this is good to hear, there is always room for improvement to make their experiences even better.”