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Northumbria named best NHS provider of the year

Wednesday, 02 July, 2014
Northumbria named best NHS provider of the year


Northumbria Healthcare NHS Foundation Trust has been recognised as the best in the NHS after winning a prestigious national Health Service Journal (HSJ) award last night.

From more than 1,000 entries, Northumbria Healthcare was named provider trust of the year for its drive to continuously improve the quality of care it delivers to patients in hospitals and in the community across Northumberland and North Tyneside and its commitment to listening to, and acting on, the feedback of patients and relatives.

Up against the very best of the NHS including The Christie Manchester and University College London Hospitals, the prestigious award for Northumbria Healthcare comes as the Trust was again singled out by the Government as an example of best practice for its comprehensive programme of listening to patients. 

In its response to the Francis Inquiry yesterday, the Government said other trusts can learn from Northumbria Healthcare’s highly-successful approach to patient experience and praised the way results are shared openly and transparently with the public.

Judges at the HSJ awards, the largest celebration of healthcare excellence in the UK, said Northumbria Healthcare has “excelled in applying the science of improvement” and “measure what they care about and use the data to produce extraordinary results”. 

Jim Mackey, chief executive of Northumbria Healthcare NHS Foundation Trust, said: “To win this prestigious award and be named among the best in the NHS is absolutely fantastic and a great honour for everyone involved with our organisation and credit to the hard work and commitment of all our dedicated staff.

“As a Trust, we pride ourselves in providing the highest quality of care and listening to our patients, staff, governors and stakeholders so we can continuously improve and we are absolutely delighted that this approach has been recognised on a national stage.

“It is excellent that this award has been announced when we have been heralded as a national leader for patient experience – our staff should be rightfully proud of our achievements.”

Alongside its patient experience programme, Northumbria Healthcare’s ‘We’re listening’ feedback channel enables everyone to share ideas of how to make services even better by filling out a suggestion card or completing an online feedback form at

In addition, the Trust, along with its health partners, is holding ‘listening’ events to enable the public to put forward quality improvement ideas over the next few weeks*.

The HSJ Awards bring together the best in the NHS and champion best practice and innovation across the health sector.

Alastair McLellan, editor of the HSJ, said: “Year after year, award winners tell us how their success has boosted their projects, raised morale and helped with securing backing and finance.

“Much of the best practice now common in the NHS began with schemes which were more widely adopted following their success at the HSJ Awards.

“Projects such as Northumbria Healthcare NHS Foundation Trust’s can inspire NHS organisations elsewhere, helping to safeguard patient care through the encouragement of innovation and healthcare excellence at a time when the NHS is under the spotlight.”

Since being shortlisted in August, Northumbria Healthcare has completed presentations and interviews with judging panels made up of 85 senior and influential figures from the health sector prior to the awards being announced last night.