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New relatives’ room opens in Wansbeck A&E

Wednesday, 02 July, 2014
New relatives’ room opens in Wansbeck A&E

A new relatives’ room in accident and emergency (A&E) at Wansbeck General Hospital has been opened to provide extra comfort for families.

With increasing numbers of people attending local A&E services and around 80,000 people attending Wansbeck every single year, Northumbria Healthcare NHS Foundation Trust is continuing to invest to improve local facilities and environments for patients and families.

Completed last month, the new relatives’ room at Wansbeck A&E provides a much more comfortable and quiet area for relatives waiting for news of loved ones being treated.  It includes sofas and facilities for families to make a cup of tea or have a cold drink away from the main waiting room and clinical areas.

Dr Jackie Gregson, consultant in A&E at Wansbeck General Hospital, said: “Attending A&E can be a very traumatic time for families and it is often a shock for people to find themselves in a busy hospital A&E department waiting to hear what is happening with their loved ones.

“The new relatives’ room at Wansbeck provides a much-needed space for families away from the busy hustle and bustle of A&E.  Previously there was no dedicated area where clinicians could talk privately to relatives but this new room means we now have an appropriate place to talk to people at what can be very distressing times in their lives.”

From 2015, the new Northumbria Specialist Emergency Care Hospital in Cramlington will become the first in England to have specialist emergency care consultants working round the clock, 24 hours a day, seven days a week, to treat patients with serious conditions needing hospital admission.

When the new specialist emergency hospital opens, hundreds of thousands of patients will continue to be treated for less serious conditions in walk-in A&E departments at their local general hospitals in Wansbeck, North Tyneside and Hexham.