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High praise for nursing “angels”

Wednesday, 02 July, 2014
High praise for nursing “angels”

A Morpeth resident has praised the “angels” from Northumbria Healthcare NHS Foundation Trust who nursed him back to health following a double hip replacement.

Tim Herbert, 70, went back to Ward 6 at Wansbeck General Hospital to thank the staff and the district nursing team who helped him recover after two operations last year.

Mr Herbert, who runs a bed and breakfast with his wife Vera, praised the staff’s compassion and professionalism.

Northumbria Healthcare runs one of the busiest orthopaedic departments in the north of England, carrying out more than 3,000 planned orthopaedic operations at its three general hospitals in Wansbeck, Hexham and North Tyneside every year.

Mr Herbert said: “I can’t find a fault with any of the care I received – the whole experience was amazing.

“Not only were they super professional and trained to the highest standard, they were genuinely compassionate, understanding and warm hearted.”

Mr Herbert also said he was impressed with the amount of information he received from the Trust and that he was kept fully informed throughout.

“We were never left on our own,” he said. “We were surrounded by these angels with humane attitudes and respect for our feelings.

“All the staff always had time to talk to us and fully explain what was happening.

“We are indebted to them and they’ll forever be in our memory.”

He added: “We are extremely fortunate to have one of the best healthcare organisations in the world in the NHS.”

Following the second hip replacement in September, the district nursing team came to their home twice a day for more than a month to administer medical treatment following complications.

Northumbria Healthcare took over responsibility for district nursing services in Northumberland and North Tyneside in April 2011 providing skilled nursing care in the community and in people’s homes.

Rosemary Stephenson, director of nursing at Northumbria Healthcare NHS Foundation Trust, said: “I am very pleased to hear about Mr Herbert’s excellent experiences of our care at Wansbeck and from our district nurses. It was a lovely gesture that Mr Herbert and his wife came back onto the ward to thank the staff in person.

“We pride ourselves in providing high quality patient-centred care regardless of whether that is in hospital or in the community and are committed to ensuring patients experience a smooth pathway of care.

“Taking the extra time to provide good quality information and practical help and advice is so important for anyone spending time in hospital and recovering from a procedure and at the heart of good quality, compassionate care. We are very proud to hear such positive feedback.”

Coun Ian Lindley, executive member for health and wellbeing on Northumberland County Council, said: “In Northumberland we have some of the best health services in the country and it is great to hear such positive feedback about the care given to Northumberland residents at Wansbeck General Hospital and in the Morpeth community.”

The Trust is dedicated to giving patients and their families the best possible treatment and care and is committed to listening to the feedback from patients, relatives and carers.