We are rated amongst the best NHS trusts in the country - we have been rated as 'outstanding' by independent health and social care regulator the Care Quality Commission. We have also achieved the highest standards from our other regulators such as Monitor (please note Monitor and the Trust Development Authority have merged to become NHS Improvement) and the NHS Litigation Authority.

 

Awards

We have achieved many accolades in recognition of the quality and safety of our care over recent years. These include:

  • Rated as 'outstanding' by the Care Quality Commission - read more here

  • Special Recognition Award in the Health Service Journal's National Patient Safety Award for long-term commitment to quality of care - the first trust to achieve this. 

  • Sixth in the country for cancer patient experience by Macmillan Cancer Support

  • Named a top hospital for the eighth year running in CHKS Top Hospitals programme. The award celebrates healthcare providers which deliver high quality care measuring clinical effectiveness, health outcomes, efficiency and patient experience.

  • 'Overall best trust' and awarded five other accolades at the Patient Experience Network national awards 

  • Awarded British Medical Journal's patient safety award for improving quality of care for hip fracture patients

  • UK Clinical Pharmacy Association Patient Safety Award for pharmacist prescribing
     
  • Pharmaceutical care award 2014 for Shine medication project 
  • NHS Employers Compassion in Practice Awards for Hip Qip
     
  • Service improvement award for radiographer reporting service (Health Education North East)
  • Ranked 11th in the country in the Care Quality Commission's national 2014 Accident and Emergency patient survey

  • Provider Trust of the Year, national Health Service Journal Awards 2013 - this prestigious award was for our drive to continuously improve the quality of care we deliver to patients in hospitals and in the community and our commitment to listening to, and acting on, the feedback of patients and relatives.

  • Nursing Times Awards 2013 - ‘nursing in the community’ award for work supporting people living with dementia.

  • Patient Safety in Acute Care Award at the Patient Safety Awards 2013  for our work to reduce potential harm to patients

 

What our patients think

We are widely recognised as having one of the best patient experience programmes in the NHS. Listening to the views of patients allows us to design and deliver services that people really need. We know that:

  • 98% of patients receiving care as an outpatient regarded the trust as excellent, very good or good
  • 97% of patients overall would be extremely likely or likely to recommend the trust
  • 95% of patients rated their care on our wards  as excellent, very good or good.

 

What our employees think

Just as importantly the people who work for us rate our organisation highly. They are key to providing safe, effective and respectful care. According to the latest annual NHS Staff Survey:

  • 94% feel their role makes a difference to patients.
  • Our teams are amongst the happiest in England, with extremely high levels of satisfaction in their job and the quality of patients care they deliver.

This is great news for our patients and service users, with our staff feeling their work makes a real difference.