Quality Account

We’re committed to listening to the views of our patients, staff and other stakeholders and want to learn more about the areas you most want us to concentrate on as we continue to make improvements to the quality of care we provide. 

Each year we ask, through a questionnaire, what you think our priorities should be for the future. Last year integrated care came out strongly in the responses and we have made this one of our priorities following the successful integration of community services.

We would be grateful if you could take the time to complete this year’s questionnaire. Your views will be considered in our next annual quality account report to be published in 2012 and we will use the results to improve the services we provide. 

Please click on the link to fill in the questionnaire.

Ensuring services are as good as possible

To make sure our services continue to provide excellent care we have started a rolling plan of service reviews. Every three years our services will be assessed by our clinical director against three criteria - safer care, effective care and patient experience.  

During the first year of service reviews the following services were considered and the outcomes were published in our quality account section of our annual report: 

• Breast service 
• Colorectal service 
• Upper gatrostroenterology service 
• Emergency surgical service
• Gastroenterology service 
• Stroke service  
• Venous thrombeombolism 
• Accident and emergency service 
• Trauma and orthopaedics 
• Dementia 

Since then our diabetes, rheumatology, cardiology, respiratory services have also undergone a review and we will be publishing the results of these soon.

Measuring the success of a service 

We also take part in a national programme called Patient Reported Outcome Measures (PROMS), where all of our patients who are undergoing a hip or knee replacement, varicose vein surgery or groin hernia surgery are surveyed. Patients are asked about their health before and after their operation to help measure the success of the operation from the patient's point of view. 

The questionnaires aim to collect information to measure and improve the quality of healthcare services offered by different hospitals across the NHS.