What our patients say
Useful information
Patient experience
View our latest patient experience results from North Tyneside, Wansbeck and Blyth hospitals and the Whalton Unit at Morpeth.
You can also take a look at what patients told us about the dignity of care they received and what they thought of our consultants and doctors.
Useful contact
Patient Advice and Liaison Service (PALS)
What our patients say about us
Every year we listen to the views of over 25,000 patients so that we can understand what they think about the care we provide. This feedback is extremely important to us as it lets us know what we’re doing right, and helps us understand more about what we need to do to change things for the better.
We want to ensure that the experience of patients and their families is exceptional, however we know we only achieve this by supporting our employees to provide the type of care they would want for themselves and their families.
We also want to ensure that the people using our services are supported to make informed choices about their care or treatment and to feel confident and in control. We expect that they will be listened to and treated with honesty, respect and dignity at all times.
We collect views in a number of ways including:
- Surveys while people are still in our care so we can act quickly on any feedback received
- Short questionnaires that patients complete just before they leave hospital
- Detailed surveys sent after they have returned home to give a different perspective on their care
- Experiences are measured on the things that we know matter most to our patients, including consistent decisions and information about care and treatment, being treated with respect and dignity, how involved patients are in their care and the quality of their relationships with medical and nursing teams.
From feedback, we know that:
- 97% of our patients have high confidence and trust in our doctors
- 96% of patients feel listened to
- 95% of patients felt they were given time to discuss their health concerns
- 98% of outpatients felt the services they received were excellent, very good or good.
- The overall experience an individual has with us involves many things including getting good treatment in a comfortable, caring and safe environment, delivered in a calm and reassuring way.
We are among the highest performing trusts in the country for treating patients with dignity and respect as 97% of our patients say we do this well. We score within the top 20% of hospitals for the way we provide information to patients and include them in decisions about their care and treatment.
Leave feedback
Please use the online form to tell us if you have been pleased with the care you have been given, or you want to let us know if there’s anything we need to improve on. You can also use this form if you wish to make a complaint.
Improving patient experience
At North Tyneside and Wansbeck general hospitals and Blyth Community Hospital as well as the Whalton Unit at Morpeth Cottage Hospital, we’ve been asking patients what they think about the quality of their care before they leave hospital so if any improvements can be made, we can address them immediately.
We’ve been asking patients about what matters most to them such as consistency and co-ordination of care, respect and dignity, their views on the doctors and nurses and the overall cleanliness.
The information gathered from patients, in real time, is showing excellent results, with patients rating the services we deliver very highly.
View our latest patient experience results from North Tyneside, Wansbeck and Blyth hospitals and the Whalton Unit at Morpeth Cottage Hospital.
You can also take a look at what patients told us about the dignity of care they received and what they thought of our consultants and doctors. our consultants and doctors.